Australia Escalations & Complaints Leader (Melbourne)

Australia Escalations & Complaints Leader (Melbourne)

13 Oct
|
Block
|
Melbourne

13 Oct

Block

Melbourne

Block, Inc. in Australia is seeking a Senior Lead, Australia Escalations Support to oversee complaints handling across Square and Afterpay.

You will lead a remote team, ensure timely investigations, and drive improvements in processes to deliver fair, compliant resolutions. This senior role requires 8+ years in leadership, 3+ years in complaints management, and solid knowledge of consumer protection rules.

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📌 Australia Escalations & Complaints Leader (Melbourne)
🏢 Block
📍 Melbourne

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