We are excited to be recruiting for a Sales & Retention Consultant to join a leading Australian private health insurance provider, known for delivering personalised health insurance solutions to members, veterans and their families.

With a strong member-first approach, this organisation prides itself on providing exceptional customer service while fostering a supportive and collaborative workplace culture.

As a close-knit organisation, they genuinely value their employees and are committed to investing in training and development. You'll be joining a friendly team where everyone works together towards shared goals and celebrates success.

What's in it for you and Key Points!

- 12-month contract, with potential for extension. Full-time hours.
- $71,000 + super + quarterly team bonuses/commission.
- Surrey Hills location, just a 4-minute walk from the train station, with free off-street parking available.
- Monday to Thursday, 8:30am–6:00pm and Friday, 8:30am–5:00pm, working rostered 8-hour shifts.
- Hybrid working arrangement – 3 days in the office and 2 days working from home.
- Join a small, supportive team of 6 with a genuinely collaborative culture.
- Quarterly team bonuses/commission based on collective performance, encouraging teamwork.

About the Role

This is a predominantly phone-based role where you'll engage with prospective and existing members, helping them understand their private health insurance options and providing tailored solutions to meet their needs.

The position offers a great mix of inbound sales enquiries, outbound follow-ups, customer retention and relationship management. You'll primarily be working with warm leads,



speaking with customers who have already expressed an interest in the organisation's products and services.

Responsibilities include:

- Handling inbound enquiries via phone and email, alongside outbound calls to customers who have enquired online.
- Building rapport, recommending suitable products and converting enquiries into new memberships.
- Participating in occasional outbound campaigns to reconnect with previous customers.
- Managing cancellation enquiries and identifying opportunities to retain existing members.
- Identifying cross-selling and upselling opportunities.
- Working towards sales, retention and customer service targets as part of a collaborative team.

About You

We are looking for someone who genuinely enjoys connecting with customers, has a natural ability to build relationships and is motivated by achieving results.

To be successful, you will ideally bring:

- Previous sales experience, ideally within a phone-based or contact centre environment.
- Robust customer service skills and a genuine passion for helping people.
- Confidence handling customer objections and providing suitable solutions.
- A proactive attitude and motivation to achieve sales and performance targets.
- The ability to build rapport quickly and create positive customer experiences.
- A collaborative approach and willingness to contribute to team success.
- Previous experience within insurance and private health insurance would be highly regarded but is not essential.

If you have a strong work ethic, enjoy building relationships and are looking for an opportunity to join a supportive organisation that values teamwork and work-life balance, we would love to hear from you!

APPLY NOW or contact Georgina at SMAART Recruitment on 0431 293 145 or [email protected] for a confidential discussion.

📌 Sales and Retention Consultant (Melbourne)
🏢 Smaart Recruitment
📍 Melbourne