Australian family-owned full service national clinic network

YOUR IMPACT

We are looking for an exceptional hearts and minds General Manager to lead the Our Vet clinic business nationally.

In recent years, our 20 Our Vet clinics, co-located within the PetO retail stores in QLD, VIC, NSW and ACT, have been through a period of significant change, and at all times, have continued to provide exceptional GP veterinary service and care for our clients and patients. Our NPS and client feedback attest to this.

For the first time, we are opening the opportunity for applications for this exciting, dynamic and impactful leadership role. To be successful, the GM Our Vet will leverage exceptional people skills and business acumen to lead our clinics to deliver high quality service and care, while providing a profitable and valuable ‘under one roof’ service to Our Vet and PetO customers.

THE ROLE

Through P&L; ownership, the GM Our Vet will achieve revenue and EBITDA targets via business management, clinical standards, customer experience and team member engagement. This is a hands‑on role with a key focus at all times on consistency in patient outcomes, and the leadership of a high performing One Brand, One Standard, One Culture mission.

Clinic network

VIC -
Preston, Thomastown, Maribyrnong, Melton, Point Cook, Rowville, Springvale, Pakenham, Mornington, Geelong

ACT -
Tuggeranong

As GM Our Vet, you will partner with your executive colleagues in Brand, People and Culture, Finance and Property, work side by side our Chief Veterinary Officer and Vet and Vet Nurse Advocacy Groups, and manage your direct reports of Cluster Managers/Vet Business Managers in each state to:

Strengthen clinic culture by fostering alignment, engagement and shared purpose

Lead, develop and motivate through a hearts and minds culture within clinics





Ensure national delivery standards of professional and personal veterinary care to our clients and patients at all times

Drive a consistent Our Vet and PetO point of difference through commitment to the Customer/Client Promises, client service, team engagement, community reputation and brand recognition, that delivers quantitative outcomes and customer loyalty

Plan, problem solve and organise resources to deliver on P&L; budget, KPIs, forecast and agreed project deadlines

Continue to role-model Our Vet values, Customer Promises, standards and ways of working

WHAT’S ON OFFER

A national remit that leverages your commercial AND your leadership strengths

High calibre, capable direct reports throughout the network

Autonomy to influence and shape an evolving business

Work with a collaborative Executive team and business owners

Staff discounts across PetO (retail & grooming) and Our Vet brands

Work-life balance with family friendly trading hours, no Sundays, public holidays, or after-hours requirements

Birthday leave — an additional day off, on us!

A supportive, family-oriented culture that values both personal and professional growth

Convenient locations with ample parking onsite.

APPLICATIONS

To be successful in this role, you should have:

Proven experience as a strategic multi clinic Business Manager within veterinary services, pet healthcare or similar leadership role

5+ years’ experience managing a diverse geographically dispersed team





Experience managing clinic performance locally and centrally including P&L;, forecasting, KPI setting and monitoring

Excellent communication, organisation, and problem-solving skills

The drive to foster a supportive and positive clinic environment

Ability to travel interstate on a regular basis

For a confidential discussion about the role, contact Sarah - Head of People and Culture - on 04•• •••962

MORE ABOUT OUR VET

At Our Vet , we’re not your typical veterinary clinic, we’re an independent family-owned network. We’ve built a supportive and welcoming environment where professionalism mixes with fun, teamwork , and working under one roof with genuine team members who are passionate about people and pets. Our team is dedicated to our clients and customers, and always ready to support each other.

Our GP clinics are full service, designed with optimal pet care in mind, and co-located within our high-foot-traffic PetO specialty retail stores. A family-run Australian business, PetO was created in 2007 and has recently gone through a successful phase of expansion. This partnership provides our clients easy access to trusted pet care, grooming and retail under one roof. You are not just part of a team; you are part of a family legacy

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Your application will include the following questions:

- Which of the following statements best describes your right to work in Australia?
- What's your expected annual base salary?
- How many years' experience do you have as a general manager?
- How much notice are you required to give your current employer?
- How many years' experience do you have as a Veterinary Qualified?

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📌 General Manager - Our Vet (Melbourne)
🏢 Pet O
📍 Melbourne