The Front Office Manager is a hands-on operational leadership role responsible for delivering an exceptional guest experience while ensuring the Front Office operates efficiently, professionally and commercially. This is a leadership role that operates from the front — visible in the lobby, engaged with guests and actively supporting the team during busy periods, not a management role that operates from behind a desk.

Key responsibilities

- Guest Experience & Operations
- Leadership & Culture
- Commercial Performance
- Rostering & Productivity
- Standards & Controls

About you

- An experienced hotel professional with genuine hands-on leadership experience
- Guest-focused and naturally comfortable engaging with people




- Calm and decisive when dealing with difficult situations
- Able to build a positive team culture while maintaining accountability
- Commercially aware and comfortable working with hotel performance numbers
- Robust at rostering, labour management and operational planning
- An excellent communicator across all levels of the hotel
- Comfortable challenging existing processes and improving how the department operates
- Experienced with hotel PMS and Front Office technology
- Passionate about developing people rather than simply managing shifts

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📌 Room Division Manager (North Sydney Council)
🏢 View Hotels
📍 North Sydney Council