About Us

Paywise is undergoing significant growth, presenting an outstanding opportunity to join our organisation at an exciting stage. As a Night Shift Customer Experience Consultant , you will serve as the initial point of contact for clients utilising our salary packaging and novated leasing services. In this role, you will be instrumental in providing high-quality service and effectively assisting customers as they navigate our range of benefit offerings.

Our collaborative culture energises our team, fostering engagement and a shared commitment to our ambitious growth objectives.

Are you ready to begin a rewarding career and contribute to something exceptional?

What We Offer

- Modern Melbourne office
- Award penalty rates for night shift, competitive salary + superannuation
- Night shifts are worked remotely, under a work from home arrangement with shift times from 8:00pm to 5:30am, 8.44 hours per day.
- Opportunity to work a 9-day fortnight, promoting better work-life balance.
- Loyalty Leave – we recognise and reward your commitment with additional paid leave the longer you stay with us
- Career development opportunities in a fast-expanding organisation
- Competitive employee perks, including salary packaging (we practice what we preach)
- Ongoing training and development to build both your operational and customer skills
- Employee Assistance Program (Sonder):



24/7 confidential support for your mental health, wellbeing, and safety, with access not just for you, but also your immediate family
- A supportive, collaborative culture where people are celebrated

About the Opportunity

The Customer Experience (CX) team, based in Melbourne CBD, is actively seeking a night shift Customer Experience Consultant. The first 1-2 months involve day shifts for training purposes. Reporting to the Night Shift Team Leader, your primary responsibilities will include:

- Managing client interactions via phone, live chat, and email.
- Establishing recent salary packaging accounts.
- Administering ongoing amendments to salary packaging arrangements.
- Participating in quality assurance projects.

About You

- Key skills, experience, and qualifications:
- Previous experience in the salary packaging industry is highly regarded but not essential.
- Prior contact centre experience is advantageous.
- Demonstrated motivation and passion for delivering customer service excellence.
- Strong written and verbal communication skills..
- Effective time management abilities.
- Experience in fast-paced customer service environments is valued.

Next Steps

We are committed to building a diverse and inclusive workplace. We encourage candidates from diverse backgrounds to apply and join our team at Paywise. Apply now!

📌 Customer Experience Consultant (CBD)
🏢 Paywise Pty
📍 CBD