- Administer and manage enterprise Video Management Systems of Honeywell EBI, including camera onboarding, configuration, and lifecycle management.
- Configure recording rules, retention policies, motion detection, analytics, and user access controls.
- Manage camera groups, roles, permissions, views, and evidence handling workflows.
- Ensure optimal system performance, storage utilization, and video availability.

Monitoring, Troubleshooting & Support

- Monitor EBI health, camera status, server services, storage, and network connectivity.
- Troubleshoot application, camera, network, server, and storage-related issues.
- Provide L2/L3 operational support for incidents, outages, and video retrieval requests within SLA.
- Support critical investigations by ensuring timely and accurate video export and validation.
- Monitor ACS system health, logs, alarms, and events to ensure system availability.
- Troubleshoot ACS application, controller, network, and device-level issues.
- Provide L2/L3 support for incidents, outages, and access issues within SLA.
- Coordinate with OEMs and integrators (VENDORS ) for defect resolution and upgrades.

Security, Compliance & Governance

- Ensure VMS/ACS operations comply with organizational security policies, privacy requirements, and contractual obligations.
- Maintain audit trails for camera access, live viewing, exports, and configuration changes.
- Support vulnerability remediation, system hardening, and periodic security reviews.
- Ensure compliance with customer MSA, regulatory, and data-retention requirements.
- Maintain logs, audit trails, and reports for investigations, audits, and compliance reviews.
- Support periodic access reviews and certification activities.




- Ensure fail-safe and life-safety compliance for emergency exits and fire-alarm integrations.

Change & Release Management

- Raise and execute Change Management Requests (CMR/ECR) for VMS/ACS upgrades, patches, configuration changes, and design modifications.
- Perform risk assessment, rollback planning, and post-change validation.
- Coordinate planned maintenance and downtime with stakeholders.
- Coordinate with stakeholders for planned downtime and maintenance windows.

Documentation & Knowledge Transfer

- Maintain SOPs, system architecture diagrams, runbooks, and asset inventories.
- Support Knowledge Transfer (KT) for operations and secondary support teams.
- Prepare audit-ready documentation and handover artifacts.

- Strong hands-on experience with Honeywell EBI,HID Q-safe and Traka (e.g., centralized VMS, distributed architectures).
- Knowledge of IP cameras, codecs (H.264/H.265), streaming, and recording mechanisms.
- Experience with storage technologies (SAN/NAS, RAID, retention sizing).
- Good understanding of networking (TCP/IP, multicast, VLANs, bandwidth optimization).
- Experience integrating VMS with ACS and SOC platforms.
- Solid knowledge of Access Control Systems (enterprise-grade ACS platforms).
- Hands-on experience with controllers, readers, biometric devices, turnstiles, and exit systems.
- Understanding of ACS communication protocols (e.g., OSDP, Wiegand).
- Experience in system integrations using APIs or middleware.
- Good understanding of networking concepts (TCP/IP, VLANs, firewalls) relevant to ACS.
- Familiarity with databases, logs, and reporting tools.
- Knowledge of security best practices, compliance, and physical security standards.

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