Service Improvement Lead, Enterprise Platform & Support (Canberra)

Service Improvement Lead, Enterprise Platform & Support (Canberra)

13 Oct
|
Profectus
|
Canberra

13 Oct

Profectus

Canberra

Profectus is seeking an experienced Service Improvement Lead to manage service delivery for an enterprise budgeting and reporting platform within an Australian Government agency. The role covers service management, escalation, access management and continual service improvement, with stewardship of the platform for thousands of users.

You will maintain the service catalogue, design workflows in ServiceNow, coordinate multi-team responses, and produce regular performance dashboards.

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📌 Service Improvement Lead, Enterprise Platform & Support (Canberra)
🏢 Profectus
📍 Canberra

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