About Orikan

Orikan is a world-class provider of a complete range of parking technology solutions that support real communities. From meters, maintenance and sensors to infringement management, digital permits, smart payment applications, compliance and analytics: we provide a one-of-a-kind, industry-leading suite of services and solutions.

Join a forward-thinking team at Orikan, a leader in integrated technology solutions for smarter cities.

? Based at our South Yarra office ? Lead and Support Orikan’s Parking Services operation for Stonnington ? Partner with council and key community stakeholders

The opportunity:

Orikan is seeking an experienced Parking Services Supervisor to lead and coordinate the day-to-day delivery of parking enforcement and compliance services for our Stonnington operation.

Based at our South Yarra office and reporting to the General Manager – Parking Services, this hands-on leadership role is responsible for providing operational oversight and guidance to Parking Officers and Senior Officers. You will ensure services are delivered efficiently, consistently and in accordance with relevant legislation, contractual obligations and Orikan’s organisational standards.

This is an opportunity for an experienced operational leader to take ownership of service performance, employee development, stakeholder engagement and continuous improvement within a highly visible community-based operation.

What you’ll be responsible for:

Operational leadership

- Supervise and coordinate the daily activities of Parking Officers and Senior Officers.
- Manage rostering, operational scheduling and resource allocation to maintain effective service coverage.
- Monitor productivity, service levels, contractual requirements and key performance indicators.
- Provide visible, practical leadership and support to employees in the field.

People leadership

- Lead, coach and develop team members to achieve individual and operational objectives.
- Set explicit expectations and provide regular feedback, coaching and support.




- Conduct performance discussions and address employee performance concerns appropriately.
- Support recruitment, onboarding, training and competency development.
- Build a positive, inclusive and safety-focused team culture aligned with Orikan’s values.

Compliance and enforcement

- Ensure legislation, guidelines, regulations, policies and procedures are applied consistently.
- Provide guidance and escalation support for complex enforcement, compliance and customer matters.
- Review infringement, investigation and enforcement activities for accuracy and compliance.
- Assist with infringement reviews, complaints, investigations and regulatory matters.

Customer and stakeholder engagement

- Build trusted relationships with council representatives, community members and other key stakeholders.
- Manage escalated customer enquiries, complaints and service issues professionally and promptly.
- Represent Orikan at meetings, site visits and stakeholder engagements.

Reporting and continuous improvement

- Prepare operational reports, performance data, incident reports and service updates.
- Analyse operational trends and recommend improvements to systems, processes and service delivery.
- Maintain accurate records and compliance documentation.
- Support client, operational and organisational improvement initiatives.

Safety and risk

- Promote a strong safety culture across the operational team.
- Ensure compliance with workplace health and safety requirements.
- Investigate incidents and hazards and implement appropriate corrective actions.
- Identify operational risks and implement suitable mitigation strategies.





About you:

You are a capable and credible frontline leader who can balance people management, operational priorities, compliance requirements and stakeholder expectations.

To succeed in this role, you will bring:

- Experience in parking enforcement, compliance, regulatory services or a related operational environment.
- Previous experience leading, supervising or coordinating a frontline operational team.
- Sound knowledge of relevant legislation, enforcement practices and regulatory compliance requirements.
- Experience managing customer enquiries, complaints, investigations and complex stakeholder interactions.
- Strong leadership and communication skills, with the ability to motivate, develop and influence others.
- Sound judgement and the confidence to make professional, impartial decisions.
- Strong conflict resolution, investigation and problem-solving capability.
- The ability to manage competing priorities in a dynamic operational environment.
- Experience preparing reports, analysing operational information and monitoring performance.
- Confidence using Microsoft Office, mobile technology and operational management systems.
- A strong commitment to safety, service excellence and continuous improvement.

Essential requirements

- Current Australian Driver Licence.
- Satisfactory National Police Check.
- Current First Aid Certificate, or the ability to obtain one.

Why join Orikan?

This is a senior frontline opportunity where you can directly influence team performance, service quality and the experience of Orikan’s clients and the wider community.

You will join a business that combines operational expertise, technology and compliance services to deliver practical outcomes for its clients. If you are a proactive leader who values accountability, strong relationships and continuous improvement, we would like to hear from you.

Apply now to join Orikan as our Parking Services Supervisor – Stonnington.

📌 Parking Services Supervisor - Stonnington (South Yarra)
🏢 Orikan Group
📍 South Yarra