You'll be part of a welcoming reception and administration team at a multidisciplinary specialist medical and allied health practice, working alongside specialist ENT surgeons (laryngologists) and speech pathologists. You'll provide care support for people of all ages with a wide range of voice, breathing and related conditions.
Key responsibilities
- Providing friendly, professional reception and patient support
- Managing phone calls, emails and patient enquiries
- Coordinating appointments, clinician schedules and waiting lists
- Managing appointment changes and helping clinic sessions run smoothly
- Processing payments, invoicing, Medicare claims and third-party accounts
- Maintaining accurate patient records, referrals and clinical correspondence
- Liaising with patients, clinicians and other healthcare providers
- Working collaboratively with colleagues to support the day-to-day running of the clinic
About you
- A friendly, professional manner and excellent communication skills
- A genuine team player who enjoys collaborating, supporting colleagues and contributing to a positive workplace
- Strong organisational skills, attention to detail and the ability to manage competing priorities
- Initiative, reliability and a flexible, helpful attitude
- A willingness to follow established procedures, learn and respond positively to guidance and feedback
- Confidence with computers and common office software
- Previous reception, administration or customer service experience is an advantage, but not essential
- An interest in healthcare, allied health or administration is welcomed
- Must have the right to work in Australia
About us
Melbourne Voice Analysis Centre and Voice Medicine Australia are well-established specialist clinics providing assessment and treatment for a diverse range of voice, airway and related conditions. Our multidisciplinary team is also actively involved in clinical research, education and professional training, providing an interesting and supportive workplace for those interested in healthcare and allied health.
📌 Reception & Administration Role (East Melbourne)
🏢 Melbourne Voice Analysis Centre
📍 East Melbourne
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