FIRST Super is the Industry Fund for employees in the forest, timber, pulp & paper, furniture & joinery industries. FIRST Super is proud of its heritage. The Funds products and services are designed to meet the needs of all employees in these industries. Our aspiration is to enable members to attain a dignified retirement. This is achieved through growing and protecting members’ capital, collaborating closely with our key stakeholders, and delivering quality services.

We are seeking an experienced Head of Investment Operations to lead the operational execution, oversight and control environment supporting the Fund's investment activities. This is a unique opportunity to play a critical leadership role within a collaborative and high-performing investment team, ensuring investment decisions are implemented efficiently, accurately and in line with the Fund's governance framework.

Reporting to the Head of Investments, this role ensures the effective operational delivery of the investment function through robust processes, reconciliations, reporting, controls and issue management, aligned with First Super’s governance framework, risk appetite and regulatory requirements.

Key Responsibilities

The Head of Investment Operations will be responsible for;

- Leading the unit pricing and crediting rate process, ensuring accurate calculations, reconciliations, controls and timely delivery while managing exceptions and resolving data discrepancies.

- Overseeing investment transaction controls, instructions and exception management.

- Managing the Fund’s relationship with custodians and investment service providers, including performance and governance oversight.

- Coordinating cashflow, liquidity and treasury activities to support effective portfolio management.

- Ensuring investment operations comply with governance, risk and regulatory requirements.

- Managing incidents, control failures and audit activities, driving timely remediation where required.

- Leading operational projects, system enhancements and continuous process improvements.





- Providing accurate investment reporting and operational insights to management, the Board and external stakeholders.

About You

As Head of Investment Operations, you will lead the operational delivery of First Super’s investment strategy, serving as the key liaison with custodians and service providers while overseeing investment transactions, unit pricing, cashflow management, reporting, governance and operational risk management.

You will bring:

- Tertiary qualification in Finance, Accounting, Business, Technology or a related field.

- Extensive investment operations experience within superannuation, funds management, custody or investment administration.

- Strong knowledge of investment transaction lifecycles, custody operations, reconciliations and cashflow management.

- Demonstrated experience in operational risk, controls, governance and incident management.

- Proven ability to manage and build relationships with multiple service providers and stakeholders.

- Experience leading operational projects, process improvements and transformation initiatives.

- Exposure to fund accounting, unit pricing, custody or investment transition activities would be highly regarded.

- Knowledge of APRA reporting requirements and superannuation regulatory obligations is desirable.

- Highly organised, analytical and detail-oriented, with robust problem-solving and stakeholder management skills.

- Commercially astute, collaborative and committed to delivering positive member outcomes

Why join First Super?

At First Super, you will have the opportunity to contribute to meaningful projects that support our members and strengthen our organisation. You will work within a collaborative environment that values accountability, continuous improvement, and delivering quality outcomes.

Apply now

If you are an experienced investment operations leader looking to play a pivotal role in a member-focused industry super fund, we'd love to hear from you.

First Super is committed to diversity, inclusion and creating a workplace where everyone feels respected, valued and supported.

Applications close on 30 October 2026

📌 Head of Investment Operations (Carlton)
🏢 First Super
📍 Carlton