At VetPay, we are Australia’s leading provider of financial services dedicated exclusively to the veterinary industry. We partner with veterinary professionals nationwide to help pet owners access essential treatment without financial stress.

We combine financial expertise with genuine compassion — a balance that makes our work both meaningful and rewarding.

We are seeking an experienced and professional Customer Support Specialist to join our Adelaide-based team.

This role offers not only the chance to deliver exceptional customer care but also a development pathway into our Credit and Leadership teams, for those looking to grow their career in financial services.

Key Responsibilities:

- Manage inbound and outbound customer communications with accuracy and professionalism

- Provide detailed information about VetPay, client account management, and payment options

- Liaise with veterinary clinics and internal teams to deliver timely solutions

- Process transactions,



maintain accurate records, and ensure compliance with company standards

- Contribute to continuous improvement by identifying opportunities to enhance service delivery

- Why Join VetPay

- Industry leadership: Join Australia’s only dedicated financial service provider to the veterinary sector

- Meaningful work: Make a tangible difference for pet owners and veterinary professionals every day

- Professional environment: Work with a collaborative, high-performing team in our Adelaide CBD office

If you’re an experienced customer service professional ready to take your career further in a unique and growing financial services organisation, we’d love to hear from you.

Apply today and be part of Australia’s leading veterinary finance provider.

📌 Customer Support Specialist – VetPay (Adelaide)
🏢 VetPay
📍 Adelaide