To lead the customer service team and oversee the Library, Post Office and Transport services. To ensure that the front desk is manned at all times by skilled and competent staff. 73.5 hour fortnight (10 days)
Key responsibilities
- Morning set-up the day's operations, including activating all computers at reception
- Respond to telephone and counter service enquiries
- Direct and assist customers with Services Australia queries to the Services Australia Agency point
- Assist customers with any tourism queries
- Oversee the customer service experience and reception area
- Ensure the customer area and work spaces are clean, neat and tidy
- Mail and parcel sorting
- Merchandise display and stock management
- Complete end of day procedures
- Processing of Department of Transport transactions for customers
- Event and workshop assistance
About you
- Advanced computer skills (Word, Excel, XERO)
- Excellent time management and organisation skills
- High level verbal and written communication skills
- High standard of customer service
- Demonstrated self-motivation and initiative
- Ability to problem solve and think laterally
- Previous sales, customer service and administration experience
- Previous leadership or management experience
Contact ••••@kecrc.org.au or 08 •••• •991 to send your cover letter and resume or request a job description.
📌 Senior Customer Service Officer (Kellerberrin)
🏢 Kellerberrin Community Resource Centre
📍 Kellerberrin
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