About Us

Windsong Travel has been helping travellers explore the world for many years. We pride ourselves on personalised service, expert knowledge, and a friendly, supportive team environment. As part of our commitment to ongoing learning, we provide one week of paid educational leave each year to attend industry famil trips and training opportunities.

About the Role

As a Travel Consultant, you will assist clients with their travel plans while learning all aspects of the travel industry. Full training is provided, experience preferred.
This role is 38 hours per week, Monday to Friday, with occasional additional hours during peak seasons.

Start Date - ASAP

Key Responsibilities

Sales & Customer Service

- Assist customers face-to-face, over the phone, and via email

- Provide travel advice, itinerary suggestions, and product recommendations

- Prepare and complete travel bookings including flights, hotels, tours, cruises, insurance, and packages

- Deliver exceptional customer service and build strong client relationships

Administration & Office Duties

- Daily administration tasks and data entry

- Banking and reconciliation

- Filing, document preparation, and general secretarial duties

- Processing invoices, receipts, and supplier documentation

- Managing client files and ensuring accuracy of all booking information

Travel Consultant Responsibilities

- Work with reservation systems and booking platforms (training provided)

- Research destinations, products, and promotions





- Prepare travel quotes and itineraries

- Communicate with suppliers, wholesalers and airlines

- Follow up enquiries and maintain a strong sales pipeline

- Assist with marketing activities such as social posts, brochures, and in-store promotions

Additional General Duties

- Maintain a clean and inviting office environment

- Support team members when needed

- Attend industry training sessions and supplier presentations

- Participate in famil trips and educational experiences

What We’re Looking For

We want someone who is energetic, curious, and ready to learn.

You are:

- Positive, friendly, and confident with people

- Motivated and eager to build a career in travel

- Comfortable using computers and learning booking systems

- Skilled in communication and presentation

- Able to multitask and stay organised

- A team player who can also work independently

- Passionate about travel (domestic or international!)

- Experience in a similar job role is beneficial to applicant

Benefits

- Full-time stable position – 38 hours per week

- Annual leave + personal leave entitlements

- 1 week paid educational leave per year for famil trips

- Ongoing training and development

- Friendly, supportive team environment

- Opportunities to grow your career within the travel industry

How to Apply

Please send your resume and a short cover letter outlining why you’d be a great fit for Windsong Travel Bellingen.

📌 Travel Consultant (Bellingen)
🏢 Windsong Travel Group
📍 Bellingen