Enthuse customers and provide best experience through best in class hardware, software and technical support services
Australia – Melbourne
IT
Full time

Your skills
18 months of IT experience (or equivalent)
Strong troubleshooting and client-side incident resolution skills & Experience supporting VIP users
Robust customer-facing and communication skills
Ability to prioritize tasks and manage multiple activities
Positive understanding of Windows, macOS, Office 365, ITSM and other workplace applications and tools & LAN/WAN and server room equipment’s fundamentals knowledge
Knowledge of HAM processes
ITIL process knowledge preferred
Fluent in English

Your tasks
Independently resolve on-site incidents and service requests
Provide VIP user support with professionalism and urgency
Deliver end-to-end Digital Bar / Walk-in centre support, including quick-fix and device swaps
Support Boutique IT environments and applications
Hands-on support for POS systems, barcode scanners and payment peripherals
Perform meeting room & AV support (Teams, Zoom, other vendor equipment’s)
Act as hands-and-eyes support for server / network teams
Manage printer and MFP support, including remote support team and vendor coordination




Support PC refresh activities
Collaborate with relevant teams to automate recurring onsite support activities, including device management, printing, meeting room coordination, and server support.
Ensure compliance with service level agreements (SLAs) and key performance indicator (KPI) objectives.
Handle escalations
Local stock management
End user trainings and new user induction trainings

Be part of us

Hemmersbach delivers IT services exclusively for the leading companies in the IT industry: IT hardware manufacturers, global system integrators, Device as a Service providers and data center operators. Across 190+ countries, our 5,000+ colleagues work on our customers' behalf, with one mission: to enthuse them. Our can-do attitude and spirit of mutual support have made us Great Place To Work® Certified™ in multiple countries worldwide. As The Social Purpose IT Company, we give at least 20% of our profits to Hemmersbach Rhino Force and Hemmersbach Kids' Family.

Your benefits
Onboarding program
Buddy program
International job opportunities
Internal career development program

📌 It Onsite Technician Melbourne
🏢 Hemmersbach
📍 Melbourne