We are seeking a highly motivated and customer-oriented Service Adviser to join our team. The Service Adviser will be responsible for providing exceptional customer service and support to clients, managing service requests, and ensuring timely and efficient resolution of issues. The ideal candidate will have excellent communication skills, a solid attention to detail, and the ability to work in a quick-paced environment.
Responsibilities:
Greet customers and provide exceptional customer service
Manage service requests and ensure timely resolution of issues
Communicate with customers regarding service updates and recommendations
Schedule appointments and manage service calendars
Provide accurate estimates and quotes for services
Maintain detailed records of customer interactions and service requests
Collaborate with service technicians to ensure efficient and effective service delivery
Upsell additional services and products to customers as appropriate
Resolve customer complaints and issues in a timely and professional manner
Maintain a clean and organized service area
Qualifications:
High school diploma or equivalent required; associate’s or bachelor’s degree preferred
2+ years of experience in a customer service or service adviser role
Excellent communication and interpersonal skills
Solid attention to detail and organizational skills
Ability to work in a fast-paced environment and manage multiple tasks simultaneously
Proficient in Microsoft Office and other relevant software applications
Knowledge of automotive, mechanical, or technical services a plus