About the role

Baked in Portsea is looking for an experienced, hands-on Store Manager to lead our retail bakery and café. As we grow our wholesale business, you'll take responsibility for the store's daily operation, lead our front-of-house team and keep customers coming back for excellent food and friendly service. You'll work closely with the owners and Kitchen Manager, with responsibility for staffing, rosters, stock ordering and service standards.

Key responsibilities
Running daily store operations, including opening, closing, counter service and product presentation
Recruiting, onboarding and training front-of-house staff
Leading the team, providing feedback and managing performance
Preparing rosters within approved labour budget
Ordering retail stock, café supplies, packaging and consumables
Monitoring stock rotation, availability and waste




Overseeing cash handling and till reconciliation
Maintaining food safety, cleaning and workplace safety standards
Coordinating with the Kitchen Manager to keep the store stocked
Updating the owners on sales, staffing and operational priorities

About you
Experience managing or supervising a café, retail bakery or similar busy food business
Comfortable leading a team and stepping onto the counter when service gets busy
Practical experience with recruitment, staff training and performance management
Strong rostering, stock control and organisational skills
Transparent understanding of food safety and customer service
Positive communication and sound judgement
Availability for a rotating roster, including weekends

📌 Retail Store Manager — Baked In Portsea Sorrento
🏢 The Baked Group
📍 Sorrento