Contact Centre Team Leader — Transformation & Growth Sydney

Contact Centre Team Leader — Transformation & Growth Sydney

12 Oct
|
Citrus Group
|
Sydney

12 Oct

Citrus Group

Sydney

The Citrus Group in Sydney is seeking an experienced Team Leader for our CBD contact centre. You will guide a team of 15–20 agents, overseeing people management, workforce planning and process development to achieve peak customer service performance.

You will lead tough conversations during a transformation period and drive continuous improvement, while supporting career progression for team members within a team-oriented, family-like culture.
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📌 Contact Centre Team Leader — Transformation & Growth Sydney
🏢 Citrus Group
📍 Sydney

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