/n Join Gro — Australia’s leading group specialising in hair growth and restoration /n /n /n Are you an experienced people leader with a passion for driving performance, optimising systems, and delivering exceptional customer experiences? We’re looking for a Leads Management Team Manager to lead our energetic Leads Team at Gro. /n /n In this pivotal role, you’ll oversee the full lead lifecycle from first enquiry through to booked consultation ensuring our potential clients receive a seamless and responsive experience. You’ll manage a small team responsible for lead conversion across multiple channels, optimise HubSpot workflows, and work closely with Head of Sales, Marketing, Clinics and Operations to maximise conversion rates. /n /n /n /n What you’ll do /n /n /n
Follow up on leads, book in consultations

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Lead, coach and develop the Leads Team to deliver exceptional performance and customer engagement.

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Manage daily team operations including allocation, tracking and follow-up of all incoming leads.

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Analyse lead conversion data, identify trends and implement strategies to improve results.

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Ensure CRM processes in HubSpot are efficient, accurate and continuously optimised.

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Collaborate with the Head of Sales to improve campaign outcomes and ensure a smooth customer journey.

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Prepare regular performance reports and present insights to senior leadership.

/n /n /n /n What we’re looking for /n /n /n
Proven experience managing a leads or inside sales team, ideally in a customer-focused or health-related industry.

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Solid working knowledge of HubSpot CRM and marketing automation tools.

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Data-driven mindset with the ability to turn insights into action.

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Excellent communication, leadership and coaching skills.

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Highly organised, proactive and comfortable in a fast-paced environment.

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Based in Sydney— hybrid work available.

/n /n /n /n /n Why join Gro /n /n At Gro, we’re changing lives through confidence helping people feel their best every day. You’ll be part of a passionate and supportive team, working in a quick-growing business that values integrity, collaboration and growth. /n /n Ready to grow your career at Gro? /n /n Apply now with your CV and a brief cover letter outlining your experience with leads management and team leadership. /n

📌 Leads Team Manager Sydney (Australia)
🏢 GC Core Services Pty
📍 Australia