Position Title: Senior Central Support Officer

Department: Operations

Reports To: Head of Operations

Location: In office Tullamarine

Employment Type: Full Time

Position Overview:

The Senior Central Support Administrator plays a key role in ensuring the smooth operation of centralized business support functions across departments. This position provides high-level administrative, procedural, and operational support, working closely with internal teams to streamline processes, improve service delivery, and maintain high standards of compliance and efficiency.

Key Responsibilities:
Provide advanced administrative and operational support to internal departments and stakeholders.
Complete administration team tasks daily as needed
Act as a central point of contact for escalated queries and complex support requests.
Coordinate and optimize central support workflows, procedures, and documentation.
Develop and maintain standard operating procedures (SOPs) and administrative best practices.
Support the implementation of systems and tools used for administrative operations.
Monitor compliance with internal policies, guidelines and service level agreements
Track KPI compliance across the team
Prepare detailed reports, dashboards, and documentation to assist with decision-making.




Train and mentor junior administrators or support staff as required.
Liaise with cross-functional teams to ensure timely resolution of operational issues.
Contribute to process improvement initiatives to enhance efficiency and service delivery.
Create streamlined on-boarding and training processes
Develop and complete quality assurance audits

Key Skills & Qualifications:
Proven experience in a senior administrative, operations support, or central services role.
Robust organizational and multitasking skills with excellent attention to detail.
High proficiency in Microsoft Office Suite and familiarity with CRM and workflow management
Excellent written and verbal communication skills.
Strong problem-solving ability and proactive mindset.
Experience working in quick-paced or matrixed environments.
Ability to work independently and collaboratively across teams.

Desirable Qualifications:
Diploma or degree in Business Administration, Operations Management, or a related field.
Experience with project coordination or process improvement methodologies (e.g., Lean, Six Sigma).
Familiarity with compliance, reporting, and auditing practices.

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