Description/n

/n /n FP Markets Group of Companies is a well-established globally regulated Australian broker offering traders access to CFDs across Forex, Indices, Commodities, Stocks and Cryptocurrencies. We are growing and looking to recruit a Full-Time Customer Support Specialist in our Sydney office - a certified Great Place to Work®. /n /n This is an exciting chance to join a global company with a qualified, friendly and results-driven culture. /n /n Reporting to: General Manager /n /n Responsibilities: /n /n
Provide answers to customers by identifying problems and assisting with incoming queries by telephone, email and live chat

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Educating clients on how to use the Company’s website and trading platforms

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Communicating with clients regarding the company’s products and services via telephone, email and live chat

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Assisting other departments

/n /n /n Candidate Profile: /n /n
Computer literacy with excellent working knowledge of Microsoft Office applications

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Knowledge and experience in FX, CFD industry will be considered advantageous

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A team player with excellent communication skills

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Fluency in English is essential

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Knowledge of additional language will be an advantage but not essential





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Ability to work on public holidays

/n /n /n Our offer: /n /n
Welcoming, young and multicultural team with approachable leadership

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Ability to contribute to dynamic business at a growth phase

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High level of autonomy, support of ideas and putting your expertise into the best practices for the company

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Continuous personal development, training budget, growth with the company and opportunity to learn from industry leaders

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Competitive remuneration, regular salary reviews and performance-based incentive schemes

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Vibrant company life: from team activities to global celebrations

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Free access to multiple sports and wellness facilities across the country

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A day off on your Birthday

/n /n /n Journey to FP Markets: /n /n
Interview with People Function member (30 - 45 min) to assess match to our culture

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Interview with your future manager (45 min - 1 hour) to assess match to the job and the team and discuss role expectations

/n /n /n Work, grow and succeed in a skilled, rapidly-growing company operating in a multicultural environment! /n

📌 Junior Customer Support Specialist Sydney
🏢 FP Markets
📍 Sydney