Hybrid Forecasting & Scheduling Lead, Contact Centre Ops Parramatta (Australia)

Hybrid Forecasting & Scheduling Lead, Contact Centre Ops Parramatta (Australia)

12 Oct
|
Pepper Money
|
Australia

12 Oct

Pepper Money

Australia

Pepper Money is seeking a Workforce Planning Analyst to support the contact centre through forecasting, scheduling, real-time management, and reporting. The role is an all‑rounder, balancing business needs with employee preferences while ensuring regulatory compliance.

You will partner with stakeholders to incorporate campaigns and product launches into forecasts, design productive schedules, and monitor performance to drive improvements across the forecasting, scheduling, and reporting processes.
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📌 Hybrid Forecasting & Scheduling Lead, Contact Centre Ops Parramatta (Australia)
🏢 Pepper Money
📍 Australia

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