About the role

This is a hands-on role suited to someone who enjoys dealing with guests, is organised and confident working independently, and takes pride in keeping front desk operations running smoothly. You will work approximately 3 shifts per week with some weekend availability required, in a serviced apartment workplace at a convenient Toowong location, close to train, bus and Toowong Village. Full training is provided.

Key responsibilities
Guest check-in and check-out
Handling phone, email and online booking enquiries
Taking reservations and assisting guests with booking enquiries
Processing payments, invoices and basic administrative tasks
Liaising with housekeeping and maintenance when required
Responding to guest requests and resolving day-to-day issues
Following property procedures and policies
Maintaining a professional, organised reception area
Assisting with room checks and some small cleaning duties

About you
Friendly, qualified and confident when dealing with guests
Fluent and confident communicating in English,



both in person and over the phone
Reliable and punctual
Comfortable working independently
Organised and able to prioritise tasks
Detail-oriented
Calm and helpful when dealing with guest issues
Comfortable learning current systems and procedures
Looking for a stable, long-term role
At least 1 year of experience in hotel, motel, serviced apartment, management rights, short-term accommodation or a similar front office role
Currently live in Brisbane
Have valid working rights in Australia
Be available for a combination of weekday and weekend shifts
Be looking for reliable, ongoing employment

Benefits
Stable part time hours
A small and supportive working environment
Full training
Exposure to reservations, guest services, administration and day-to-day accommodation operations
Opportunity for long-term employment for the right person

📌 Front Desk Receptionist Serviced Apartments Toowong
🏢 Toowong Central Motel Apartments
📍 Toowong