We require an enthusiastic and conscientious person to join our salary packaging team as a Customer Support Administrator with aspirations to develop a long term career. You must possess excellent written and verbal communication roles, demonstrate strict attention to detail and have previous experience in an administrative or customer service role.

You will be responsible for addressing or redirecting client enquiries, sorting and processing client documentation, data entry and database maintenance and liaising with clients, salary packaging consultants and external suppliers to facilitate the effective management of each client’s salary packaging arrangement.

Daily tasks include
Responding to customer enquiries
Processing, scanning and filing of documentation
Reviewing and addressing system reports
Checking basic mathematical formulas and calculations
Issuing and explaining various reports to client organisations
Explaining correct salary packaging procedures to customers

Key Characteristics/Qualifications:




Strict attention to detail
Confidence in dealing with customers
Confidence in working with numbers
Ability to work in team environment and autonomously
Ability to communicate effectively in a skilled and accessible manner
Must possess solid skills in problem solving and time management

Training will be provided to develop a general understanding of salary packaging concepts, Fringe Advantages Tax compliance and Southgate’s internal salary packaging systems. At all times you will adhere to strict internal compliance standards as dictated by relevant FBT/Income Tax legislation and ATO guidelines.

To register your interest in this role, please send a resume and covering letter via email to [email protected] , or post to:

The General Manager

Southgate Salary Packaging Services

PO Box 183

South Melbourne

VIC 3205

📌 Customer Support/administration Port Melbourne
🏢 Southgate Salary Packaging Services
📍 Port Melbourne