/n The Agent Support Partner will be responsible for providing high quality customer service and campaign coordination for the sales agents. Facilitates all aspects of customer service and administration including; document preparation and creation, database management, processing listings and exchanges via the relevant software platform, preparing documentation for appraisals and proofing and creating marketing. /n /n Deliverables: /n /n /n
Assist with day-to-day support services including administration and database management.
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Process all listings, sales and appraisals via the required software platform currently within AgentBox.
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Coordinate vendor, purchaser and solicitor correspondence as required.
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Generate agency agreements and marketing campaigns/schedules within Realtair and RealHub.
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Coordinate marketing proofs for agent and vendors’ approval.
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Coordinate approval of marketing components ensuring accuracy for booking dates and description of properties.
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Liaising with the compliance team to ensure accuracy of listings throughout the sale process.
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Assist with agent personal marketing requirements,
marketing templates and distribution.
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Organise and manage workflow through email and diary management.
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Coordinate and facilitate the training, integration, and onboarding of current agents into the business.
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Communicate with current agents to understand their business needs ensuring a seamless transition into the company.
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Assisting with internal website management.
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Work with Remote Professionals (offshore team) to ensure tasks are being done efficiently.
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Work with the Head of Operations to improve internal processes for agents.