As a Corporate Travel Consultant, you’ll join our highly skilled remote team, providing outstanding service to our corporate business clients. We’re most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement prospects. Most of our Traveler Care leadership started in this role, and you can find us in almost every other department at Amex GBT.

What You’ll Do
Advise and arrange travel for corporate business customers (both individuals and groups)
Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services
Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations
Use various Global Distribution Systems (GDSs), including Sabre, Apollo, Galileo and Amadeus. Training may be provided
Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements
Use positive telephone service techniques and act on special customer requests
Collaborate within your team to coach, mentor,



and provide constructive feedback to improve service levels

We look forward to sharing more detailed job functions and key performance indicators during the interview process.

What We’re Looking For
Passion for excellence in client service, including proactive anticipation of needs
Native GDS expertise (Sabre is preferred but open to Amadeus or Galileo)
Qualified communication (written and verbal)
Attention to detail
Act with integrity, and look after personal traveler information
Possess a solid understanding of the travel industry (background in business travel, leisure travel, or airline reservation)
Exposure in handling After Hours for US, UK & Canada would be an added advantage
Resolving customer issues quickly and independently / with supplier
Teamwork and openness to feedback

This position works on a 4-day work week, with each shift spanning 10 hours. Your regular working hours will be scheduled between 8 AM to 8 PM (Australian Eastern Standard Time) across weekdays, weekends, and public holidays. Applicable shift penalties will apply.

📌 Corporate Travel Consultant New South Wales (Australia)
🏢 American Express Global Business Travel
📍 Australia