About the role

This is a varied and hands-on position supporting the daily operations of a busy specialist gastroenterology practice. You will play an important role in ensuring patients receive a professional, friendly and efficient experience from their first point of contact through to their appointment and follow-up care.

Key responsibilities
Managing incoming calls, patient enquiries and appointment bookings
Welcoming patients and providing professional, compassionate service
Processing referrals, maintaining patient records and managing medical correspondence
Managing patient billing, payments and Medicare and private health fund processes
Coordinating hospital bookings and theatre lists, including associated administration
Liaising with GPs, hospitals, specialists and other healthcare professionals
Maintaining accurate documentation and patient confidentiality
Assisting with general clinic administration and supporting the team wherever needed

About you
A minimum of two years' experience as a medical receptionist in a GP/Specialist clinic
Excellent organisational skills and robust attention to detail
The ability to work efficiently under pressure and manage competing priorities




A proactive attitude and the confidence to use your initiative without needing constant direction
Reliability, punctuality and a solid work ethic
A positive, team-oriented approach and a willingness to help wherever needed
Excellent communication and interpersonal skills
Confidence using computers, medical software and general office technology
A professional and compassionate approach to patient care
Experience with Genie or Clinic to Cloud medical software will be highly regarded but is not essential

About us

Schneider Health is a gastroenterology practice based in Frankston, committed to providing high-quality, patient-focused care. Our team works in a fast-paced environment where professionalism, efficiency and collaboration are essential to delivering an excellent patient experience.

Benefits
Full-time hours, commencing on a casual basis
The opportunity to progress to permanent employment based on performance and suitability
The prospect to develop your skills within a specialist gastroenterology practice
A varied role where initiative, teamwork and a positive attitude are valued

📌 Medical Administration Assistant Frankston
🏢 Schneider Health
📍 Frankston