Accounts Receivable and Donor Care Officer (Part Time, 3 Days)Founded in ****, St Columbans Mission Society is an international Catholic missionary society.
Columban priests work alongside lay missionaries and Columban Sisters in 15 countries, standing in solidarity with people living in poverty and caring for our common home.The Columban Mission Centre in Essendon is the Society's Australian home.
Our small team provides the administration and communications that keep this mission going, including the Christmas and Mid-Year Appeals, the much-loved Columban Art Calendar and The Far East Magazine, which has been shared with supporters for more than a century.
None of it would be possible without our loyal benefactors, many of whom have been part of the Columban family for decades.About the roleWith the upcoming retirement of a valued member of our team, this is an exciting opportunity to step into a role that sits at the heart of our work.
Reporting to the CEO, you'll join us three days a week as our Accounts Receivable and Benefactor Relationships Officer.This role brings together finance administration and people care.
One moment you'll be processing donations and reconciling income, and the next you'll be on the phone thanking a supporter who has given to us for 30 years.What you'll be doingProcessing donations and other income received by mail, phone, EFT and online givingAllocating donations to the correct appeal, campaign or projectProcessing regular giving and following up unsuccessful transactionsPreparing receipts, invoices and acknowledgement lettersAssisting with daily income, bank and month end reconciliationsInvestigating discrepancies, unidentified deposits and returned paymentsFollowing up outstanding accountsBeing a friendly and patient point of contact for benefactors by phone, email, mail and in personMaking thank you and follow up calls to supportersResponding to enquiries about donations, receipts, appeals,



calendars and subscriptionsProviding patient and sensitive support to elderly benefactorsProcessing wholesalers' orders, issuing invoices and statements, and following up accountsAssisting with Columban Art Calendar orders, payments and enquiriesOpening, sorting and distributing incoming mail, and handling cheques securelyPreparing and dispatching outgoing mail, including receipts, letters and calendar ordersKeeping benefactor records accurate and up to date in SalesforceSupporting our major appeals, including the Christmas and Mid-Year AppealsWorking with the Fundraising and Communications team on benefactor engagementReceiving and appropriately referring bequest enquiries, and communicating sensitively with benefactors, executors and familiesAbout youYou'll have experience in accounts receivable, bookkeeping, finance administration or a similar role, and you'll enjoy a job where accuracy and kindness matter equally.
You'll also bring:Strong attention to detail and good numerical skillsGood working knowledge of Microsoft Office, especially ExcelA warm, patient phone manner and solid written communicationThe ability to manage your time well across a part-time weekDiscretion and respect when handling sensitive financial and personal informationA friendly, positive and outgoing nature, with a can-do attitudeA willingness to support the mission and values of St Columban's Mission SocietyIt would be great if you also have experience with Salesforce or another donor database, or have worked in a charity, not for profit or church setting.
If you don't, but you have the right skills and attitude, we'd still love to hear from you.What we offerPart time, 3 days per week, ideally Monday, Wednesday and FridayA handover and induction to help you settle in with confidenceWork that makes a real difference, in a supportive and respectful teamThe successful candidate will be required to complete a National Police Check.
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📌 Accounts Receivable And Donor Care Officer (Part Time, 3 Days) (Melbourne)
🏢 Rise Above Consulting
📍 Melbourne