Additional InformationJob Number********Job CategoryRooms & Guest Services OperationsLocation111 Mary Street, Brisbane Queen ****, AustraliaVIEW ON MAPSchedulePart TimeLocated Remotely?
NPosition Type Non-ManagementCOMPANYExplore an exciting recent career path with Marriott International at The Westin & Four Points by Sheraton Brisbane.
Explore endless possibilities with the #1 leader in hospitality worldwide, Marriott International.
Unmatched opportunities await you!
The next step in your career could lead to the greatest adventure.We are excited to announce an opportunity for a Guest Services Agentto join our dedicated team at The Westin and Four Points by Sheraton BrisbaneBewhere you can do your best work,beginyour purpose,belongto an amazing globalteam andbecomethe best version of you.Role Overview:As the Guest Services Agent,youwill be a dynamic team member who is responsible for delivering exceptional guest experiences by performing a variety of front desk and guest service duties.
This role ensures smooth day-to-day operations of the Front Office, including handling check-ins and check-outs, managing reservations, addressing guest inquiries, and resolving any service-related concerns promptly.
As the first point of contact for guests, the Front Office Generalist embodies professionalism, hospitality, and a commitment to maintaining the highest standards of service to create a welcoming and memorable stay.Key Responsibilities:You will anticipate guests' service needs,



including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.You will maintain customer loyalty through the innovative resolution of issues, with strong attention to ensuring a positive guest experience.Manage all aspects of the front office department, tending to the guests and exceeding their expectations.Handle complaints, settling disputes, and resolving grievances and conflicts by negotiating with relevant partiesBuild and strengthen relationships with existing and new customers, anticipating their needs and enabling future bookingsDrive loyalty through our loyalty programs and guest experiencesAbout You:Experience with OPERA property management system or similarHave at least 2 year experience preferably within a high volume environmentOpera experience preferred however not requiredOutstanding relationship building skillsExcellent customer service experienceConfidence and skills to up sell and promote our venuesPassion for the Hospitality IndustryLearn, think and grow and continue to evolve in your roleBenefitsThe best hotel training opportunities produced independently bythe Westin Brisbane and internationally recognized training programs by Marriott InternationalDiscounts on hotel rooms including all properties within the Marriott International group,



for you and your family & friendsDiscounts on food & beverage across all our hotelsRecognition programs to keep you motivatedWellbeing & mindfulness programs to ensure you stay healthyEmployee Assistance Program'Great places to work' certifiedJoin us at The Westin and Four Points by Sheraton, and be part of our dedication to excellence in service and operational efficiencyWe are an Equal Opportunity employer and recognize that true diversity includes gender, age, race, disability status, sexual orientation, religion, neurodiversity, education levels, and many more aspects of your identityMarriott is committed to providing a recruitment process that is fair, equitable and accessible for all.
If you have disability, illness or injury, we know that it may be helpful for us to adjust our process to make it equitable for your individual situation.
If you would like to reach out to someone to discuss adjustments and our recruitment process, please email us ****** Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves.
To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand's unique programming to life.
We want our associates to embrace their own well-being practices both on and off property.
You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous.
Be where you can do your best work, beginyour purpose,belongto an amazing globalteam, andbecomethe best version of you.
#J-*****-Ljbffr

📌 Guest Services Agent (Brisbane)
🏢 22340046
📍 Brisbane