Position Title: Senior Central Support OfficerDepartment: OperationsReports To: Head of OperationsLocation: On-site TullamarineEmployment Type: Full Time Position Overview:The Senior Central Support Administrator plays a key role in ensuring the smooth operation of centralized business support functions across departments.
This position provides high-level administrative, procedural, and operational support, working closely with internal teams to streamline processes, improve service delivery, and maintain high standards of compliance and efficiency.
Key Responsibilities:• Provide advanced administrative and operational support to internal departments and stakeholders.
• Complete administration team tasks daily as needed• Act as a central point of contact for escalated queries and complex support requests.
• Coordinate and optimize central support workflows, procedures, and documentation.
• Develop and maintain standard operating procedures (SOPs) and administrative best practices.
• Support the implementation of systems and tools used for administrative operations.
• Monitor compliance with internal policies, guidelines and service level agreements• Track KPI compliance across the team• Prepare detailed reports, dashboards, and documentation to assist with decision-making.




• Train and mentor junior administrators or support staff as required.
• Liaise with cross-functional teams to ensure timely resolution of operational issues.
• Contribute to process improvement initiatives to enhance efficiency and service delivery.
• Create streamlined on-boarding and training processes• Develop and complete quality assurance audits Key Skills & Qualifications:• Proven experience in a senior administrative, operations support, or central services role.
• Robust organizational and multitasking skills with excellent attention to detail.
• High proficiency in Microsoft Office Suite and familiarity with CRM and workflow management• Excellent written and verbal communication skills.
• Strong problem-solving ability and proactive mindset.
• Experience working in fast-paced or matrixed environments.
• Ability to work independently and collaboratively across teams.
Desirable Qualifications:• Diploma or degree in Business Administration, Operations Management, or a related field.
• Experience with project coordination or process improvement methodologies (e.g., Lean, Six Sigma).
• Familiarity with compliance, reporting, and auditing practices.

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