We are looking for an
IT Delivery Manager / Business Analyst
to join the Australian Delivery team and lead IT delivery across multiple workstreams.
The role combines delivery leadership with business analysis, translating business needs into functional solutions and coordinating teams and vendors from discovery through deployment and handover.
The scope includes enterprise platforms, cloud migrations and AI-enabled solutions.
Responsibilities
Work with business users, product owners and client stakeholders to elicit, document, prioritise and validate business requirements, translating business objectives into agreed scope, user stories and acceptance criteria
Investigate and analyse business processes, procedures and work practices to identify gaps and inefficiencies, and recommend improvements to business practices, system functionality and behaviour
Use data and process modelling, including process maps and data flows, to develop clear system and functional specifications for software developers, covering business rules, integrations and dependencies.
Clarify requirements and review functional designs throughout development
Act as the central point of reference for business requirements and functional scope, guiding business and technical teams through solution options, priorities and trade-offs to support project decisions
Apply project management methodologies, principles and techniques, including Agile and hybrid approaches, to develop delivery plans, estimate costs and resource needs, and manage scope, schedules, budgets and delivery commitments
Lead cross-functional delivery streams, plan capacity,



recruit and develop teams, and coordinate internal teams and external vendors to manage dependencies and accountability for outcomes
Lead delivery of AI and generative AI solutions, including large language model applications, coordinating engineering, integration and deployment across cloud and on-premises environments
Identify and assess delivery risks, implement mitigation plans, resolve escalations and manage changes by evaluating their impact on requirements, costs, timelines and business outcomes
Take responsibility for deploying functional solutions, working with QA and business teams to create, adapt and implement system test plans.
Coordinate user acceptance testing, defect resolution and release readiness to ensure system quality and integrity
Create and maintain user guides and training documentation, and conduct formal training sessions and solution demonstrations to support user adoption and knowledge transfer
Monitor delivery performance through cycle time, throughput and defect trends, communicate progress and risks to stakeholders, and use findings to improve delivery processes and outcomes
Requirements
At least 15 years of experience in IT project, programme or delivery management,



including responsibility for complex initiatives from discovery through implementation
A master's degree in finance, business, information systems or a related discipline
At least 5 years of experience in business analysis and business process optimisation, including requirements elicitation, process modelling, gap analysis and functional specification development
Experience leading multiple delivery streams and distributed cross-functional teams, with responsibility for budgets, capacity planning and vendor coordination
Sound knowledge of the software development lifecycle and practical experience applying Agile, Scrum, Kanban and hybrid delivery approaches
Experience delivering enterprise applications, platform integrations or cloud migrations, with an understanding of Microsoft Azure and hybrid cloud and on-premises environments
Strong stakeholder management, communication and facilitation skills, including executive reporting, requirements workshops and user training
Proficiency with Jira, Confluence, Azure DevOps or Azure Boards, and visual modelling tools such as Miro, Visio or draw.io
English proficiency at CEFR C1 level or above
Nice to have
Experience with ERP, BI, TMS or WMS implementations and process improvement in finance, logistics or enterprise operations
Familiarity with Claude or comparable generative AI tools for business analysis, documentation and delivery planning.
Relevant Claude or applied AI certification is an advantage
Relevant certifications in Protected, Scrum, Kanban or cloud technologies

📌 It Delivery Manager / Business Analyst (Melbourne)
🏢 EPAM Systems
📍 Melbourne