Summary:
We are seeking an experienced Information Technology Support Engineer to provide technical support and assistance to our clients in all industries.
The ideal candidate will have a strong background in IT support, excellent communication skills, and the ability to work independently and as part of a team.
Responsibilities:
Provide technical support to clients via phone, email, and in-person
Troubleshoot and resolve hardware and software issues
Install and configure software and hardware
Maintain and update computer systems and networks
Monitor system performance and identify potential issues
Collaborate with other IT professionals to resolve complex issues
Document and maintain technical procedures and user guides
Provide training and support to end-users
Qualifications:
Bachelor's degree in Computer Science or related field
3+ years of experience in IT support
Strong knowledge of Windows and Mac operating systems
Experience with Microsoft Office Suite and other business applications
Knowledge of networking protocols and technologies
Excellent communication and customer service skills
Ability to work independently and as part of a team
Robust problem-solving and analytical skills

📌 Information Technology Support Engineer (New South Wales)
🏢 Pope Recruitment Pty
📍 New South Wales