At ICC Sydney, Australia's leading convention,
exhibition and entertainment precinct, we're more than just a world class venue
and brand – we're a community of passionate professionals dedicated to putting
our people first.
As part of our close-knit team, you'll help deliver
unforgettable events and experiences in a space that fosters creativity and
collaboration.
The Consortium involving Darling Harbour Live, Placemaking NSW, and ICC Sydney,
as part of the Public Private Partnership (PPP) delivering ICC Sydney, includes
the architectural landmark – The Cutaway, as part of the PPP portfolio.
With
its striking architecture and prime location in the heart of Barangaroo, The
Cutaway is a premium stage for festivals, immersive experiences, corporate
launches, exhibitions, gala dinners and creative industry showcases – making it
an extraordinary location for our team members to work.
We prioritise inclusivity and support, creating an environment where
every team member can thrive.
If you need any adjustments
during the recruitment process, don't hesitate to reach out to our team at
****** or call ************.
You can also connect with one of
our internal diversity streams for additional support.
About this
opportunity:
The Ticketing Administrator is responsible for coordinating the
Group Bookings process for key events such as the Premier's Gala Concert ****, delivering
accurate and efficient ticketing administration, managing internal and external
ticketing enquiries, and providing event support for ICC Sydney Live Events
ticketing team.
The role is focused on delivering a high standard of service
for customers, clients, venue partners, and internal stakeholders.
This is a casual position offering up to 30 hours per week on
a seven-day rotating roster.
While this role is primarily office-based during
standard business hours (9am - 5pm, Monday to Friday) occasional evening and
weekend work may be required to support operational requirements.
You will:
Deliver exceptional customer service by building and maintaining positive relationships with customers, clients, venue partners, and internal stakeholders, ensuring all ticketing enquiries and requests are managed promptly and professionally.




Provide guidance and support to casual box office staff, contributing to effective team performance and a positive patron experience.
Support the achievement of ticketing and attendance targets through proactive ticketing administration and customer engagement.
Identify and implement improvements to ticketing processes, operational efficiencies, and customer experience.
Coordinate and administer ticketing operations for events, including ticket sales, allocations, group bookings, complimentary tickets, reporting and event-day ticketing activities.
Maintain accurate ticketing systems, records, and event information to support effective event delivery and reporting.
Contribute to the successful planning and delivery of events by providing administrative, operational, and event-day support as required.
Required Skills &
Experience:
Valid working rights in Australia.
You must be 18 years or over.
Higher School Certificate or equivalent
Demonstrated experience in ticketing, box office, bookings administration or customer service, preferably within the live events, entertainment or venue industry.
Experience coordinating group bookings, ticket allocations and customer enquiries while maintaining a high level of accuracy and attention to detail.
Proven ability to manage competing priorities, meet deadlines and work effectively in a fast-paced environment.
Proficiency in ticketing systems and Microsoft Office applications, with experience using Ticketek Aspect highly regarded.
Excellent interpersonal and communication skills, with the ability to build positive relationships with customers, clients and internal stakeholders.
Why ICC Sydney?
ICC Sydney offers more than just a job – we provide the chance to be
part of something extraordinary.
We create world class experiences while fostering a
team-oriented, inclusive culture where your ideas and skills are valued.




As part of our
team, you'll help deliver unforgettable events and experiences while enjoying a range of exceptional benefits, including:
Free and fresh daily meals.
Heavily discounted car parking and dry cleaning.
Access to exclusive health insurance offers and an executive superannuation arrangement.
Team social events; regular companywide meetings and networking, annual awards night, social clubs and committees and diversity and inclusion activations.
Access to discounted or complimentary event tickets
We encourage your work life balance and offer flexibility to suit you.As
an international company, Legends Global can offer future career
opportunities throughout our global network of venues.
CBD location close
to public transport and in the heart of the Darling Harbour precinct.
ICC Sydney is committed to prioritising
equitable, sustainable and innovative practices for all team members and
visitors.
This includes people with all abilities, First Nations Peoples,
people across all generations, LGBTQIA+ individuals, new Australians, parents
and carers, and families of all structures.
Our diverse, passionate team drives
a culture of collaboration, inclusion and service excellence.
What to expect next:
If
this sounds like the right role for you, we look forward to receiving your
application.
At ICC Sydney, we trust your resume
covers your skills, but we're also looking for like-minded passionate, and
friendly people to continue to build on our strong culture.
Should your
application progress, you will be invited to attend an interview.
To be eligible for employment you must
have valid working rights in Australia.
Please Note;
relevant screening checks will
be conducted as part of the recruitment process.
This includes a National
Police Background Check for successful candidates.
You will also be required to
show proof of identity that meets the 100-point check.
Shortlisted candidates
may also be required to complete an appropriate and relevant health assessment
as part of the recruitment process.
Join us at
ICC Sydney, where you can bring your best, whole self to a team that truly puts
people first.

📌 Casual Ticketing Administrator (New South Wales)
🏢 International Convention Centre Sydney (ICC Sydney)
📍 New South Wales