Team Leader Client Services & Listings (IRC)
Location –Sydney and Parramatta
Employment type – Temporary full time for 12 months with a possibility of ongoing
Salary – $102,936 -- $****** pa
plus employer's contribution to superannuation and annual leave loading
Your role
In this role, you will ensure the effective delivery of high-quality client services while coordinating court and hearing room allocations across multiple locations.
This is a rewarding leadership opportunity for a customer-focused professional who enjoys managing people, driving continuous improvement, and contributing to the efficient operation of a key jurisdiction within the NSW justice system.
What you'll do
As part of the Industrial Relations Commission within Courts, Tribunals and Service Delivery, you will lead the Client Services & Listings team and oversee the coordination of courtroom and hearing room allocations for Industrial Court and IRC matters
You will also
Lead and develop a team delivering high-quality client services
Manage court listings and hearing room coordination to support effective service delivery
Provide expert advice, resolve complex issues and drive continuous improvement initiatives
What we're looking for
Demonstrated experience leading and developing teams while managing competing priorities in a complex operational environment
Proven ability to deliver exceptional client service and build productive relationships with diverse stakeholders
Sound knowledge of, or the ability to quickly acquire knowledge of, Industrial Relations Commission policies, procedures, legislation and operational practices
Strong communication, problem-solving and conflict resolution skills, with the ability to manage complex issues and drive continuous improvement
Strong proficiency in Microsoft Office applications, particularly Word and Outlook,



with the ability to efficiently manage correspondence, prepare high-quality documentation and support effective team operations
Download the
role description
.
To apply directly via the DCJ Careers site click
here
.
Search for the job and click the 'Apply now' button.
We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity.
If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.
What We Offer
We offer a variety of benefits, including:
A challenging and rewarding career
Flexible, autonomous work environment
Competitive pay and conditions
Training and development opportunities to build and maintain capabilities
Health & Wellbeing and Employee Assistance Programs.
Want more information?
Visit our website to see more information on
Working for us.
We do work that really matters
Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference.
We collaborate with other agencies and community partners, to improve lives and realise the potential of
children, adults, families and communities.
We're focused on
breaking, rather than managing, disadvantage.
It's work that really matters.
Apply now and join
Australia's top public sector employer
where we will support you and provide an exciting and adaptable working environment!




Are you ready to join us?
Click apply, attach a cover letter (maximum 2 pages) outlining how you meet the requirements of the role as well as an up-to-date résumé (maximum 5 pages).
Applications close
Sunday 25th October **** at 11:59pm AEDST.
Got a question?
For more information about the role or what it's like to work for DCJ, please contact the hiring manager Scott Graham on ************** or at ******.
If you've got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best, please call Mayur Kaushik on ********** or via ******.
Visit
Recruitment adjustments on the DCJ website
to learn more.
Inclusion and Diversity lies at the heart of how we recruit
We continue to hire great people with a wide variety of skills, experience and backgrounds.
This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.
To find out what DCJ are doing to build an inclusive and diverse workforce, visit
Inclusion and diversity on the DCJ website
.
Other Information
A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.
For more information visit
Applying for DCJ jobs
on the DCJ website.
Thank you for your interest in this role.
We look forward to receiving your application.
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📌 Team Leader Client Service Irc (New South Wales)
🏢 the original
📍 New South Wales