Position Title:Claims Officer
Reports To: Managing Director/Director
Location:Broadbeach, Gold Coast
Role Purpose
The Claims Officer is responsible for managing and facilitating insurance claims on behalf of clients, ensuring timely, fair, and efficient resolution.
Acting as the key liaison between clients and insurers, the role focuses on delivering exceptional service, protecting client interests, and maintaining strong insurer relationships.
The Claims Officer will also work directly with Account Managers to support clients in a comprehensive manner.
Key Responsibilities
Claims Management
Manage end-to-end claims processes from notification through to settlement
Review claims documentation to ensure completeness and policy compliance
Lodge claims with insurers and monitor progress proactively
Report back to Account Managers with updates/challenges
Follow up with insurers, loss adjusters, and other stakeholders to expedite claims
Client Service
Act as the primary point of contact for clients regarding claims
Provide guidance on claims procedures, coverage, and documentation requirements
Work with claims advocacy services where required
Keep clients informed with regular updates on claim status
Support clients during complex or disputed claims situations
Assessment & Analysis
Assess claims against policy terms, conditions, and exclusions
Identify potential coverage issues and escalate when necessary




Assist in resolving disputes between clients and insurers
Ensure accurate interpretation of policy wording
Stakeholder Coordination
Liaise with insurers, underwriters, assessors, solicitors, and third parties
Build and maintain strong working relationships with all stakeholders
Coordinate with internal broking teams to ensure seamless client service
Compliance & Documentation
Maintain accurate and up-to-date records of all claims activity
Ensure compliance with regulatory requirements and company procedures
Adhere to confidentiality and data protection standards
Key Skills & Competencies
Strong knowledge of general insurance products and claims processes
Excellent communication and negotiation skills
High attention to detail and analytical ability
Strong organisational and time management skills
Problem-solving mindset with a customer-centric approach
Ability to work under pressure and manage competing priorities
Qualifications & Experience
Previous experience in insurance claims
Relevant qualifications in Insurance
Tier 1 or relevant regulatory certification (if applicable in your region)
Familiarity with claims management systems and CRM tools
Why Join Us?
Opportunity to work within a dynamic and client-focused brokerage
Exposure to a wide range of insurance products and claims
Career development and career growth opportunities
Collaborative and supportive team environment
Monday and Tuesday are WFH days

📌 Claims Officer (Gold Coast)
🏢 Aviso Group Partners
📍 Gold Coast