Norton Rose Fulbright | Sydney, Melbourne
Closing date: 24/12/2026
About us
Norton Rose Fulbright is a global legal practice.
We provide the
world's pre-eminent corporations and financial institutions with a
full business law service.
We have more than 4,000 lawyers based in
over 50 cities across Europe, the United States, Canada, Latin
America, Asia, Australia, Africa, the Middle East and Central
Asia.
The role
Demand on our services has created an opportunity for an IT
Service Transition Manager to join our national Information
Technology team on a 12-month contract based in Melbourne or
Sydney.
The IT Service Transition Manager is responsible leading
Service Transition across EMEAPAC, including the Service Transition
framework, operating model development, risk management, process
design, and service acceptance criteria.
The successful candidate will oversee all transition activities,
including support model design, Early Life Support (ELS), service
onboarding, and decommissioning.
They will play a key role in
preparing IT operations teams to effectively support new and
enhanced services while maintaining high levels of service quality,
stability, and customer satisfaction.
Reporting to the Senior
Program Manager, the key responsibilities and requirements for this
role are as follows;
Responsibilities
Own and improve the EMEAPAC Service Design and Transition
framework
Embed service, security, resilience and support
requirements from project initiation
Design and agree end-to-end support models,
responsibilities and escalation routes
Validate operational readiness, including ServiceNow,
monitoring, access,



knowledge and reporting
Plan and govern Early Life Support through to formal
closure
Ensure support teams receive the required training,
knowledge and runbooks before BAU handover
Maintain transition plans covering deliverables,
dependencies, owners, dates and risks
Assure release, cutover, rollback and post-implementation
arrangements
Support controlled service retirement and
decommissioning
Requirements
Service Design, Transition or operational readiness
experience in a large, complex organisation
Recognised ITIL qualification and practical ITIL 4
knowledge is essential, advanced ITIL, project management or
Agile certification would be highly regarded
End-to-end transition experience across infrastructure,
applications, cloud or enterprise services
Experience defining service acceptance, support models,
readiness evidence and Early Life Support
Solid knowledge of core ITSM practices
Strong stakeholder management, negotiation and
communication skills
Ability to manage concurrent transitions, risks, owners and
deadlines
Enterprise ITSM platform experience, ideally
ServiceNow
Experience in a global, legal or regulated
organisation
Knowledge of cloud, cyber security, resilience, DR and
monitoring
Relevant degree or equivalent experience




At Norton Rose Fulbright, you will be rewarded with genuine
career prospects and an inclusive, high performing team environment
renowned for its collaborative culture, passion for client service
and professional development opportunities.
Remuneration will be
commensurate with relevant experience.
Norton Rose Fulbright values diversity and strives
to create an inclusive environment.
We are proud that Norton Rose
Fulbright in Australia has been recognised as an Employer of Choice
for Gender Equality by the Workplace Gender Equality Agency (WGEA)
as well as a gold tier employer for LGBTI Inclusion through the
Australian Workplace Equality Index.
In **** we were re-accredited
as a Family Inclusive Workplace and always encourage people to
discuss flexible and hybrid work options with us.
We encourage Aboriginal and Torres Strait Islander
candidates to apply.
To apply online click the 'Apply' button below.
If
you require any adjustments to the recruitment process or if the
application portal is inaccessible to you, please don't hesitate to
contact Yvette Borradale via ************** or
******
for a confidential discussion.
If you are trans or gender diverse and would like a
confidential discussion before applying, please contact Yvette
Borradale ************** or Scott Baker *********
****.
Please be aware
in the
course of routine work
some of our lawyers and teams can
be exposed to details of trauma.
The firm has controls in place
including educational and psychological support.
Our talent team
can provide further details.

📌 It Service Transition Manager (New South Wales)
🏢 Norton Rose Fulbright
📍 New South Wales