Principal Recruitment Consultant - Infrastructure & Cloud at Opus Recruitment SolutionsOpus has partnered with a leading fintech start-up in Sydney on an IT Support Analyst opportunity.
The company has grown from strength to strength and has been repeatedly recognised with numerous awards for its innovation.This is an exciting and important position within the company as one of their first dedicated internal IT Support resources.
The role has varied responsibilities which combine both Level 1 & 2 End user support as well as working closely with internal stakeholders on Business Analysis activities.
This is an excellent chance for someone who wants to keep developing their IT skills in a fast-paced environment, or someone who has strong IT skills who is interested to pick up skills across Business Analysis.The responsibilities are as follows:Provide Level 1 & 2 End User Support to 45 peopleRespond to requests through JIRA and troubleshoot across Microsoft 365 systems and applicationsSet up and Support Windows and Mac devices including MS Intune & AutopilotSupport and provision user access with EntraIDIdentify inefficiencies and implement process improvements to streamline business operationsGather and analyse customer data to identify trends to support business strategyEnsure smooth transitions for IT improvements with strong documentationAssist in aligning technology to business strategyAssist with market research and competitor analysisWhat you need to succeed:2+ years experience in supporting and troubleshooting Windows and Mac devicesProven ability in Level 1 & 2 support of Microsoft 365 including Exchange Online, EntraID & Intune/AutopilotExperience working as part of a small teamPrevious experience working with JIRA ticketing system or equivalentExperience working in a start-up or fast paced environmentRelevant IT certifications or Bachelors DegreePrevious experience in Business Operations or Analysis is a bonusIf you are interested in the opportunity to join a fast-paced and highly successful Fintech company then APPLY now for a confidential chat!
Seniority levelAssociateEmployment typeFull-timeJob functionInformation Technology and Analyst
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📌 Information Technology Support Analyst (Sydney)
🏢 Opus Recruitment Solutions
📍 Sydney