Essendon Family Medical Clinic – Essendon VICWe are seeking an experienced, proactive, and leadership-driven Practice Manager and Medical Receptionist to oversee the daily business operations and clinical governance of our clinic.
Working closely with the Practice Principal, you will drive operational efficiency, financial performance, and team harmony, ensuring our clinical team can focus entirely on excellent patient care.Key responsibilitiesRecruit, onboard, train, and manage rosters for reception and administrative staff.
Oversee performance management and foster a collaborative team culture.
Fill in for reception role when neededManage the practice budget, supervise payroll, accounts payable/receivable, and optimise clinic billing workflows (bulk, private, and health schemes)Lead the practice through the RACGP accreditation cycle.
Ensure absolute compliance with the Privacy Act, WHS legislation, and infection control standardsAct as the primary point of contact for independent contracting GPs, managing service agreements, billing percentages, and clinical schedulesOversee the optimal use of practice software (e.g., Best Practice / MedicalDirector), cybersecurity compliance, and My Health Record integrationCoordinate with the local Primary Health Network (PHN) to implement quality improvement (QI)



initiatives and managementContinue to carry out normal every day operations of a medical receptionist in conjunction with said tasks.
This includes everything from greeting patients, taking phone calls, booking in patients, taking phone calls and any other medical admin needed.About youMinimum 2 years of experience as a Practice Manager or Senior Medical Administrator within an Australian General Practice setting (Essential)In-depth, practical knowledge of the Medicare Benefits Schedule (MBS), bulk billing, and private billing systemsStrong proficiency in mainstream GP clinical software ZedmedProven leadership skills with the ability to manage, motivate, and roster a diverse teamExceptional interpersonal and conflict-resolution skills, with a qualified approach to doctor and patient relationsA Diploma of Practice Management or relevant business qualification is highly regarded but not essentialAbout usEssendon Family Medical Clinic is a well-established, modern family medical practice dedicated to providing high-quality, patient-centric healthcare to our local community.
Our multidisciplinary team consists of GPs, dedicated practice nurses, and an experienced reception team.
We pride ourselves on a supportive working environment, collaborative culture, and a commitment to continuous quality improvement.
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📌 Practice Manager/Receptionist (Melbourne)
🏢 Essendon Family Medical Clinic
📍 Melbourne