About the roleRoadbend Motors a JLR Independent Specialist seeking an experienced Service Manager to join our dynamic team at our Welshpool location.
This is a full-time position that plays a crucial role in overseeing the efficient operation of our service department.
As Service Manager, you will be responsible for managing all aspects of vehicle servicing, repairs, and customer satisfaction whilst maintaining the highest standards of quality and professionalism.
This role is essential to our business, ensuring that our customers receive exceptional service and that our operations run smoothly and profitably.Key responsibilitiesManage and supervise the service department team, including scheduling, training and performance management of technicians and support staffOversee all vehicle servicing, repairs and maintenance work to ensure quality standards are consistently metSchedule vehicle service appointments and manage workflow to maximise efficiency and customer satisfactionInspect completed work to verify quality and adherence to manufacturer specificationsMaintain accurate service records, work orders and customer documentationCommunicate with customers regarding service requirements, timelines and costsManage service department budgets, labour costs and inventory of parts and suppliesIdentify areas for process improvement and implement solutions to enhance operational efficiencyEnsure compliance with health, safety and environmental regulations within the service departmentBuild and maintain strong customer relationships to encourage repeat business and positive reviewsLiaise with management to report on service department performance and key metricsWhat we're looking forProven experience as a Service Manager or similar supervisory role within the automotive trades industryStrong knowledge of vehicle servicing,



repairs and maintenance proceduresDemonstrated ability to manage and motivate teams effectivelyExcellent organisational and time management skillsSound understanding of budgeting and cost controlOutstanding customer service and communication skillsProficiency with service management software and computer systemsKnowledge of health and safety regulations relevant to automotive service departmentsAbility to work under pressure and manage multiple prioritiesProblem-solving mindset with a focus on continuous improvementAustralian Driver's LicenceWhat we offerRoadbend Motors is committed to fostering a supportive and professional work setting where our team members can thrive.
We offer competitive remuneration, opportunities for career development and training to enhance your skills and knowledge.
We provide a workplace culture that values teamwork, integrity and customer focus.
Our team enjoys a collaborative environment where your contributions are recognised and valued.
We are committed to maintaining a safe and healthy workplace for all employees.About usRoadbend Motors is a family-run business established in ****, specialising in Jaguar and Land Rover automotive service and repair in Perth, Western Australia.
We are dedicated to delivering exceptional vehicle servicing and repair solutions to our customers.
With a reputation built on quality workmanship, reliability and outstanding customer service, we pride ourselves on employing skilled professionals who are passionate about the automotive industry.
Our mission is to provide our customers with dependable, professional automotive services whilst maintaining the highest standards of integrity and excellence.
We are committed to building long-term relationships with our customers and creating a workplace culture where our team members can develop their careers and contribute to our continued success.
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📌 Service Manager (Perth)
🏢 Roadbend Motors
📍 Perth