About us
Pasticceria Papa is a beloved destination for authentic Italian pastries, desserts and café experiences.
We pride ourselves on combining traditional Italian craftsmanship with warm hospitality, creating a welcoming environment where customers can enjoy premium quality products and exceptional service.
Our commitment to excellence and attention to detail extends across every aspect of our business, from our carefully sourced ingredients to our dedication to staff development and customer satisfaction.
About the role
We are seeking an experienced
Restaurant Manager
to join our team at our Haberfield location in NSW.
This is a
full-time position
where you will oversee the day-to-day operations of our café, pasticceria and restaurant environment, ensuring exceptional customer experiences and maintaining the highest standards of service.
As Restaurant Manager, you will play a crucial role in upholding Pasticceria Papa's reputation for quality, hospitality and operational excellence.
You will lead a dedicated team, manage financial performance and ensure our venue remains a cherished destination for our community.
Key responsibilities
Oversee all daily restaurant operations, including opening and closing procedures, and ensuring compliance with all health and safety regulations
Lead, train, mentor and supervise front-of-house and back-of-house staff to deliver exceptional customer service consistently
Manage staff scheduling, rosters and performance management to maintain optimal service levels
Monitor and control costs, including food, beverages and labour,



to achieve budgeted financial targets
Maintain high standards of cleanliness, hygiene and presentation throughout the restaurant and café areas
Handle customer inquiries, complaints and feedback professionally, resolving issues promptly to ensure satisfaction
Manage inventory, stock rotation and ordering of supplies in coordination with the kitchen and administrative teams
Implement and maintain quality control standards for food and beverage service
Contribute to the development and execution of marketing initiatives and promotions to drive customer engagement and revenue
Build strong relationships with regular customers whilst maintaining a welcoming atmosphere for all guests
Liaise with senior management on operational matters, performance metrics and strategic improvements
What we're looking for
Proven 3-5 years of experience as a Restaurant Manager or similar hospitality management role in a fast-paced environment
Strong leadership abilities with the capacity to motivate, develop and manage teams effectively
Excellent customer service skills with a genuine passion for delivering exceptional hospitality experiences
Valuable understanding of P&L; management,



budgeting and cost control in a food and beverage setting
Knowledge of food safety, health and hygiene regulations and best practices
Strong organisational and multitasking abilities, with attention to detail
Excellent communication skills, both written and verbal
Proficiency with point-of-sale systems and restaurant management software
Flexibility to work weekends, public holidays and varying shifts as required
A passion and knowledge for Italian culture, food and hospitality (preferred)
Relevant hospitality qualifications or certifications (preferred)
A valid RSA is required
Wine and cocktails knowledge (preferred)
First Aid certificate (preferred)
What we offer
Competitive salary package based on experience and qualifications
Ongoing professional development and training opportunities to enhance your management skills
A supportive and collaborative work workplace where your contributions are valued
Staff discounts on our premium products and café offerings
The opportunity to be part of a respected, established business with strong community connections
Flexible working arrangements where possible to support work-life balance
A role that offers genuine career progression within our growing business
Apply now
If you are an experienced hospitality professional with a passion for excellence and a commitment to creating memorable customer experiences, we would love to hear from you.
Please submit your resume, covering letter and references to join the Pasticceria Papa HR team.
Send us an email to: ******

📌 Restaurant Manager (Sydney)
🏢 Pasticceria Papa
📍 Sydney