The Commons Health Club is a premium wellness space dedicated to delivering the highest standard in fitness, recovery, and member care.
From expertly programmed classes and state-of-the-art equipment to a beautifully designed bathhouse, every detail is curated to offer an exceptional experience.
We're here to set a new benchmark for what a health club can be - where quality meets care, and community is at the heart of it all.The Commons is a vibrant community where entrepreneurs, businesses, and curious minds come together to work, connect, and grow.
We believe in fostering a culture of collaboration, innovation, and inclusivity all grounded in genuine care for our members and each other.About YouYou are a people-first leader with a passion for creating vibrant, inclusive communities.
With a solid background in customer experience, operations, or hospitality, you thrive in fast-paced environments where no two days are the same.
You bring warmth, professionalism, and initiative to everything you do, whether resolving a member query, leading a team, or hosting an event.You are known for your ability to think on your feet, build strong relationships, and lead with empathy and clarity.
Detail-oriented yet big-picture focused, you confidently juggle multiple priorities while maintaining a consistently high standard.
Most importantly, you believe in the power of human connection and are excited by the opportunity to contribute to a workplace where people genuinely flourish.About the RoleAs Club Manager at The Commons Health Club, you will be the heart of the member experience.
You will lead a high-performing team while ensuring the day-to-day operations of the club run seamlessly.
From community engagement and facilities management to team leadership, sales support, and health and safety, you will play a hands-on role in shaping a welcoming,



high-quality environment.This role blends strategic thinking with on-the-ground action and is ideal for someone who loves variety, thrives in collaborative settings, and is motivated to make a meaningful impact on both people and place.Key ResponsibilitiesMember ExperienceAct as the primary point of contact for members throughout their membership lifecycleResolve member escalations and concerns with professionalism and careModel and uphold The Commons' member-first values across the teamCollect and act on member feedback to improve satisfaction and retentionIdentify and implement initiatives that enhance the overall member experienceCommunity and Member EngagementWelcome members and guests warmly at the front desk and bathhouse conciergeFoster an inclusive, community-focused environmentLead the coordination of member events and social experiencesEncourage meaningful connections between membersCelebrate milestones and achievements to strengthen belongingDeliver high-quality membership tours across locationsEnsure timely follow-ups and support the team to convert opportunitiesMaintain accurate documentation of leads and sales activityManage member churn conversations with care, offering solutions where possibleSoftware and Sales PlatformsDevelop strong working knowledge of Hapana, SafetyCulture, and ClickUpSupport operational efficiency and team training through system useProcurement and DeliveriesManage supplier outreach, purchasing,



and delivery logisticsMaintain stock control and inventory managementBuild and maintain strong supplier relationshipsOperations and FacilitiesEnsure all facilities are clean, safe, and consistently presentableLead daily team briefings to align on priorities and service standardsConduct regular walkthroughs and respond promptly to maintenance needsManage opening and closing proceduresHandle daily administrative tasks including phone and email communicationManagement and LeadershipRecruit, train, and retain exceptional team membersProvide ongoing coaching, development, and supportConduct performance reviews and one-on-one meetingsFoster a motivated, high-performing team cultureManage and optimise team rostersPayroll and LeaveApprove leave requests, payroll adjustments, and incentivesCommunicate payroll-related matters to senior leadership in a timely mannerBudget ManagementManage club-level budgets with a focus on performance and efficiencySupport broader cost-saving and budgeting initiativesGeneralContribute to sales and marketing initiativesSupport organisational projects and new location openingsTake a hands-on approach to daily problem-solvingAssist with additional duties as requiredHealth and SafetyImplement and maintain WHS protocols across all areas of the clubEnsure compliance with legislative and internal safety standardsEducate team members and members on best safety practicesBenefits of working at The CommonsComplimentary health club access (including bathhouse)Free counselling sessionsBirthday & anniversary giftsState social committees with quarterly events ranging from pub drinks, picnics, bowling, movie screenings and beyondAdditional paid maternity leaveExclusive annual Halloween partyFurther education program to support personal and professional developmentValuesAll actions and behaviours must align with the company's core values:
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📌 Club Manager (Melbourne)
🏢 The Commons
📍 Melbourne