Zambrero is one of Australia's fastest-growing fresh Mexican QSR brands, known for bold flavours, fast service, and a "Plate 4 Plate" mission that has donated millions of meals to those in need.
As the network continues to grow, we're looking for a passionate, hands-on Field Trainer to help drive consistency, capability, and culture across our restaurants.The RoleThe Field Trainer is a front-line, hands-on training role responsible for delivering high-quality onboarding, upskilling, and operational training across the Zambrero network.
Based out of our Sydney Head Office, this role will spend significant time on the road and in-restaurant, working directly with franchise partners, restaurant managers, and team members to lift training standards, embed brand systems, and support new restaurant openings.You'll be in stores, on the line, and in the kitchen, coaching teams in real time and setting the standard for what great Zambrero execution looks like.Key ResponsibilitiesDeliver structured, hands-on training programs to recent and existing team members across food safety, product knowledge, speed of service, and customer experienceSupport new restaurant openings with pre-launch training, opening-week floor support, and post-launch follow-up visitsConduct in-restaurant training audits and operational health checks, identifying gaps and coaching teamsPartner with Restaurant Managers and Franchise Partners to build store-level training capability and succession pipelinesRoll out new menu items, LTOs, systems, and process changes with clear,



consistent in-field trainingProvide real-time coaching and feedback on the floor during peak trading periodsDesign targeted training interventions where neededMaintain accurate training records, completion tracking, and store visit reportsAct as a brand ambassador by reinforcing culture, standards, and the Zambrero mission in every restaurant you visitFeed insights from the field back to the Training & Operations team to continuously improve training content and materialsTravel RequirementsBased in SydneyRegular interstate and regional travel required to support the national store network (expect frequent multi-day trips)Flexibility to work varied hours, including early mornings, evenings, and weekends, based on store trading patterns and opening schedulesWhat We're Looking ForProven experience in a QSR, hospitality, or retail training/operations role - multi-site experience highly regardedHands-on operational background; comfortable working the line and leading by example, not just presenting from the front of a roomStrong coaching and communication skills, with the ability to adapt training style to different learners and store environmentsHigh energy, resilience, and comfort with a role that's frequently on the moveWell-organised, with the ability to manage multiple store visits, timelines, and training priorities at onceA genuine passion for food, people development, and brand standardsCurrent driver's licence and willingness to travel extensively (including flights) is essential
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📌 Field Trainer (Sydney)
🏢 Zambrero
📍 Sydney