Customer Service & Operations AdministratorWorkfast is seeking an experienced Customer Service & Operations Administrator to join our client's team in Reservoir, VIC.This position is responsible for the accurate and timely processing of customer purchase orders, ensuring all orders are entered correctly into the system and meet company requirements.The role involves working closely with customers, Internal Sales, Engineering, Production and Logistics, providing order updates and ensuring a high level of customer service.
This position would suit someone who has strong attention to detail, excellent communication skills and the ability to manage multiple priorities in a fast-paced environment.HighlightsASAP start$***** per hour + penalties + superMonday to Friday between 6:00am - 4:00pmCasual position with full-time working hoursView to permanent employment for the right candidateStable and ongoing workOn-site parkingCareer progression and development opportunitiesWorking for a National BusinessWhat You Will Be DoingAccurately processing customer purchase orders in a timely mannerEntering customer orders into the company's ERP/order management systemChecking purchase orders to ensure all information is accurate and meets company requirementsLiaising with customers regarding orders, requirements and delivery timeframesWorking closely with Internal Sales, Engineering,



Production and Logistics teamsProviding customers with regular updates on order statusFollowing up on orders and resolving any issues or discrepanciesMaintaining accurate customer and order recordsPerforming data entry and general administration tasksSupporting the internal sales team with order-related administrationIdentifying and escalating issues that may impact customer orders or deliveryProviding a high level of customer service throughout the order processAssisting with other administrative duties as requiredWhat You NeedPrevious experience in order processing, customer service, internal sales support, administration or purchasingExperience working with purchase orders, ERP systems or order management systemsStrong data entry skills with a high level of accuracyExcellent verbal and written communication skillsStrong attention to detail and organisational skillsAbility to manage multiple priorities in a quick-paced environmentAbility to work collaboratively across multiple departmentsStrong problem-solving and follow-up skillsIntermediate Microsoft Office skills, particularly Excel and OutlookAbout usWorkfast is a labour-hire company working with some of Australia's largest and leading building companies.
We operate in all states of Australia and our employees work in all industries.
When you join our team we make sure that you're looked after, paid well and that we follow all Australian Fair Work standards.Workfast embraces diversity and encourages applications from people with disability.
If you have any support or access requirements, we encourage you to advise us at any time of application.All personal information will be kept confidential in compliance with the Privacy Act ****.Is this the job of you?
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📌 Customer Service & Operations Administrator (Melbourne)
🏢 Workfast
📍 Melbourne