Job Title -
D365 Technical Support
Location - Sydney or Melbourne
Work mode - Hybrid
Hiring mode - Full time
Responsibilities
•
Participate in design /
development / test / support activities to deliver prioritized requests
•
Hands on coding and
delivering of assigned tasks
•
Assist Technical lead in
the management of Code, Dev Environments, Builds and Deployments
•
Ensure prioritized work
items are being developed and tested in accordance with the acceptance criteria
•
Act as a product /
solution evangelist to build awareness and understanding of the platform
Qualifications
•
Solid technical
background with understanding and hands-on experience in software development
and D365 Finance and Operations
•
Ability to manage
multiple complex initiatives with competing deadlines end to end from concept
through to delivery, and all stages of application lifecycle
•
Robust problem solving
and analytical skills
•
Skilled at working
effectively with cross functional teams in a matrix organization
•
Good written and verbal
communication skills
•
Clear understanding of
cloud technologies, PAAS, IAAS, ASE, Power BI, D365 Enterprise (Operations) and
Azure SQL
•
Working knowledge of
Azure Dev Ops, code management techniques, deployment strategies, system
upgrade management
•
Experience with working
with vendors and external solution providers and ISVs.
•
Agile/SCRUM project
experience
•
Create and implement
automated, test scripts where applicable
•
Management of code
branches and software deployments
•
Plan, test and execute
platform and software upgrades
Critical Success Metrics
•




% of development tasks delivered on
time:
≥ 95% adherence to sprint commitments
% of code passing peer
review without rework:
≥ 90% first-pass approval rate
•
Build success rate across
environments:
≥ 98% successful builds in Dev/Test/UAT
•
Resolution of technical defects
(Mean Time):
≤ 2 business days for P1/P2 issues
•
% of incidents resolved within SLA:
≥
95% compliance
•
Adherence to project milestones:
≥
98%
•
% of reusable components across
projects:
≥ 60% of custom libraries modularized
ABOUT SONATA SOFTWARE
TM
framework.
Our ****+ AI Engineers are helping enterprises transform from systems to intelligent business platforms leveraging partner ecosystem to drive speed, efficiency and growth.
Our bouquet of Modernization Engineering Services with AI -first approach cuts across Cloud, Data, AI, Dynamics, Test Automation, and Managed Services.
Sonata's AI-led modernization is enabled by a powerful suite of proprietary tools and assets.
At the core is the
Harmoni.AI
Enterprise Platform, which includes
Agent Bridge
-a governance and observability framework;
Agent Builder
-a development toolkit for fungible agents integrated into enterprise systems; and the
Agent Marketplace
-an internal ecosystem for modular, reusable agents.
Headquartered in Bengaluru,



India, Sonata Software has a strong global presence, including key regions US, UK, India, Malaysia, Mexico, Australia, DACH (Germany/Switzerland) & Nordics (Finland).
We are a trusted partner of Fortune 500 companies in Banking, Financial Services and Insurance; Healthcare and Lifesciences; Telecom, Media, and Technology; and Retail, Manufacturing and Distribution space.
Deep collaborations with partners like Microsoft, AWS, Salesforce, and Snowflake strengthen our ability to deliver cutting-edge AI solutions.
Our 30+years of partnership with Microsoft, and being part of the elite Microsoft Inner Circle, places us among the top 1% of global Microsoft partners.
Sonata is now among the first companies to earn the
Microsoft Frontier Partner Badge
Also; Sonata Software is proud to achieve AWS Premier Tier Status in the AWS Partner Network.
Why join Sonata Software?
At Sonata, you ́ll have an outstanding
opportunity.
The chance to use your skills and imagination to push the
boundaries of what ́s possible.
To build never seen before solutions to some of
the world's toughest problems.
You ́ll be challenged, but you will not be alone.
You ́ll be joining a team of diverse innovators, all driven to go beyond the
status quo to craft what comes next.
Sonata Software is an Equal Opportunity
Employer encouraging diversity in the workplace.
All qualified applicants will
receive consideration for employment without regard to race, national origin,
gender identity, age, religion, disability, sexual orientation, veteran status,
marital status, or any other characteristics protected by law.

📌 Technical Support (New South Wales)
🏢 Sonata Software
📍 New South Wales