4 days ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.This range is provided by BLACKROC Recruitment.
Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay rangeA$100,******/yr - A$120,******/yrDirect message the job poster from BLACKROC RecruitmentAs a Support Engineer, you'll play a key role in supporting specialist forensic software used across the public safety sector.
You'll troubleshoot complex technical issues, support production environments, and work collaboratively with developers, designers, and subject matter experts to deliver reliable, high-quality solutions.This role suits someone with robust technical support experience, excellent customer service skills, and a proactive, solutions-focused mindset.Key responsibilitiesProvide technical support, maintenance and upgrades for commercial software products.Deliver exceptional service and build strong relationships with customers.Troubleshoot production issues, investigate bugs, and support data engineering tasks.Accurately document actions and resolutions in service management tools (e.g., ServiceNow).
Operate within Continuous Integration (CI) environments and tools.Collaborate closely with software developers, UX designers, analysts, and SMEs.Participate in after-hours on-call support roster.Represent the organisation on client sites as needed.Prioritise work to meet service level agreements (SLAs).
Demonstrate cultural awareness and maintain a positive team culture.Skills & ExperienceWe're looking for candidates with:Minimum 3 years of experience in SQL,



including advanced queries and database optimisation.Hands-on experience with Microsoft Azure and cloud troubleshooting.Broad technical expertise across various platforms and systems.Strong problem-solving and analytical thinking skills.Ability to resolve cloud application and database issues with precision.Excellent communication skills, especially when explaining technical issues to non-technical stakeholders.Strong organisational skills and the ability to juggle multiple customer needs.Background in software engineering or ability to understand code (highly regarded).
Must be an Australian citizen.Must have the ability obtain a Baseline or NV1 security clearance.Must be based in Brisbane.To apply, please click the 'Apply' button to submit the most recent copy of your resume and cover letter.
For more information please contact At BLACKROC Recruitment, we are committed to fostering diversity, equity, and inclusion.We welcome applications from individuals of diverse backgrounds, including those with lived experiences.If you require any adjustments during the recruitment process, please don't hesitate to reach out to the above-mentioned BLACKROC Consultant.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionConsulting and Information TechnologyIndustriesTechnology, Information and Media and Information ServicesReferrals increase your chances of interviewing at BLACKROC Recruitment by 2xSign in to set job alerts for "Support Engineer" roles.Brisbane, Queensland, Australia A$70,******-A$78,******** weeks agoBrendale,



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📌 Support Engineer (Brisbane)
🏢 BLACKROC Recruitment
📍 Brisbane