Whistleblower Support Specialist, Clerk Grade 7/8Whistleblower Support Specialist, Clerk Grade 7/8Pursuing fairness for the people of NSWVacancy: Whistleblower Support Specialist, Clerk Grade 7/8, PID & Complaints-handling Systems Oversight Branch, Public Interest Disclosures UnitLocation: Sydney CBD with hybrid and flexible working options.Employment: OngoingSalary Range: Up to $146,977.
Package includes salary ($116,981 - $129,492), employer's contribution to superannuation and annual leave loadingAbout the NSW OmbudsmanGovernment agencies touch and impact the lives of the people of NSW every day, and we are there to make sure those interactions are fair.
Government is complex and people need to have confidence that someone is holding government agencies to account if their actions are unreasonable, wrong or unlawful.We are that someone.
We are the organisation that shines a light on serious wrong conduct in the delivery of government services.
Our ultimate goal is that everyone receives the right services and fair treatment from the agencies we oversight.Our scope is broad.
We cover services for vulnerable families, including the delivery of community services funded by government; local councils; correctional and youth justice centres; education; environment protection and public transport – to name a few!
We work to help resolve problems at an individual level, as well as looking at the bigger picture to promote system improvements in public administration and in the delivery of community services.
We are confident in the knowledge that our work will give voice to the individual and bring fairness and balance to how the government delivers to the public it serves.We are committed to providing a range of career development opportunities.




We aim to guide and help our people with the skills they need to lead our organisation and give the most impact to what they do.The RoleThe Whistleblower Support Specialist provides information and support to people who have made or are seeking to make a public interest disclosure (PID) under the Public Interest Disclosures Act **** (the PID Act).
The purpose of this support is to help empower public officials to raise their concerns about serious wrongdoing, and to provide them with pathways once they have done so.About youYou are an empathetic communicator who can analyse a client's needs, manage expectations and tailor appropriate support.
You have:Good communication skills, including the ability to communicate well with diverse stakeholders, and to prepare correspondence and reportsExperience analysing sensitive matters and providing appropriate adviceThe ability to navigate legislation and processes and explain these in an audience appropriate wayThe ability to work independently and as part of a teamAn understanding of the statutory functions and work of the NSW OmbudsmanRelevant tertiary qualifications (such as law and/or social work) OR equivalent working experience (such as in complaint management).
What can we offer?
Market-competitive salary and future growth opportunities within NSW OmbudsmanFlexibility and the capacity to work in a hybrid wayWork life balance with a 35-hour work weekClose to public transport - office is adjacent to Town Hall Train StationGreat team environment and cultureFitness PassportThe NSW Ombudsman promotes a diverse workforce that is representative of the communities we serve.
We particularly encourage applications from Aboriginal people, people from culturally and linguistically diverse communities, LGBTIQ+ people and people of all genders, and people with disability.
We support flexibility and all roles advertised on a full-time basis may be considered for part-time employment.Additional Information is available at the following links.Role descriptionNSW Ombudsman WebsiteClosing date: 10am, Monday 12th October ****
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📌 Whistleblower Support Specialist, Clerk Grade 7/8 (Sydney)
🏢 NSW Ombudsman
📍 Sydney