2 days ago Be among the first 25 applicantsWe are seeking an experienced Microsoft Dynamics CRM Functional Lead for one our Clients to take ownership of solution design, implementation, and optimisation of Microsoft Dynamics CRM across business units.
This role requires a strong mix of functional expertise, stakeholder engagement, and leadership skills to ensure seamless delivery and adoption of CRM solutions that align with organisational goals.Key ResponsibilitiesLead end-to-end functional delivery of Microsoft Dynamics CRM projects, from requirements gathering to go-live and post-implementation support.Conduct workshops with business stakeholders to understand, analyse, and document functional requirements.Translate business needs into functional specifications and work closely with technical teams for solution design and customisation.Configure Dynamics CRM modules including Sales, Customer Service, Marketing, and Field Service.Define business process flows, workflows, dashboards, and reports within CRM.Manage UAT (User Acceptance Testing) process, ensuring deliverables meet business expectations.Provide guidance and mentorship to CRM team members, including functional consultants and business analysts.Collaborate with development teams to oversee integration of CRM with other business applications.Monitor system performance and identify opportunities for optimisation and automation.Stay updated on Microsoft Dynamics 365 roadmap, features, and industry best practices.Skills & Experience7+ years of experience in Microsoft Dynamics CRM / Dynamics 365 CE functional roles.Proven experience in leading CRM implementation and upgrade projects.Strong knowledge of CRM modules (Sales, Customer Service,



Marketing, Field Service).
Ability to map business requirements to CRM functionality effectively.Experience in creating functional design documents, test scripts, and training material.Excellent communication and stakeholder management skills.Solid problem-solving and analytical abilities.Preferred:Microsoft Dynamics 365 Functional Consultant certification(s).
Experience with Power Platform (Power Apps, Power Automate, Power BI).
Exposure to integration tools and middleware.Experience in Agile or hybrid project delivery environments.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionInformation TechnologyIndustriesIT Services and IT ConsultingReferrals increase your chances of interviewing at DigitalRecruiter APP by 2xSign in to set job alerts for "Microsoft Specialist" roles.Standing Expression of Interest - All RolesBrisbane City, Queensland, Australia 20 hours agoBrisbane, Queensland, Australia 4 months agoBrisbane, Queensland, Australia 1 week agoBrisbane, Queensland, Australia 6 days agoBrisbane, Queensland, Australia 3 weeks agoBrisbane, Queensland, Australia 2 weeks agoBrisbane, Queensland, Australia 3 weeks agoBrisbane, Queensland, Australia 1 week agoBrisbane, Queensland, Australia 2 days agoBrisbane, Queensland,



Australia A$60,******-A$100,******** months agoSoftware Development Graduate *****, Stores)Brisbane, Queensland, Australia 4 days agoSouth Brisbane, Queensland, Australia 6 hours agoBrisbane City, Queensland, Australia A$70,******-A$90,******** week agoBrisbane, Queensland, Australia 2 days agoBrisbane, Queensland, Australia 2 days agoBrisbane, Queensland, Australia 3 days agoBrisbane, Queensland, Australia 2 days agoBrisbane, Queensland, Australia $80,******-$200,******** months agoEagle Farm, Queensland, Australia 1 week agoBrisbane, Queensland, Australia 5 hours agoBrisbane City, Queensland, Australia 1 week agoBrisbane, Queensland, Australia 1 week agoBrisbane, Queensland, Australia 3 days agoBrisbane, Queensland, Australia 5 hours agoBrisbane, Queensland, Australia 1 week agoBrisbane, Queensland, Australia A$******-A$******** days agoBrisbane, Queensland, Australia 5 hours agoStafford Heights, Queensland, Australia 1 week agoSoftware Engineering Specialist - Human DataGreater Brisbane Area $*****-$******* month agoBrisbane, Queensland, Australia 2 weeks agoBrisbane, Queensland, Australia 6 days agoBrisbane, Queensland, Australia 3 days agoMicrosoft Dynamics 365 CRM Technical LeadBrisbane, Queensland, Australia 2 weeks agoLead Full Stack Developer - Beam Brisbane, Sydney or MelbourneBrisbane, Queensland, Australia 1 week agoNathan, Queensland, Australia A$113,******-A$127,******** week agoNorman Park, Queensland, Australia 3 months agoWe're unlocking community knowledge in a new way.
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📌 Microsoft Dynamics Crm Functional Lead (Brisbane)
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