Ready to lead a agile clerical team?
Be part of a specialist medical clinics Imaging Queensland is seeking an experienced and people-focused leader for the role of a Clerical In Charge (Practice Manager) across our Brisbane City and Diagnostic Imaging for Women (DIFW) clinics, located in the heart of Queen Street Mall.
This is a rare opportunity to lead two established, high-profile clinics in Brisbane's CBD, driving operational excellence while fostering a unified and high-performing clerical team.
Your leadership will directly influence patient experience, team engagement, and service quality across the hub.ABOUT THE ROLE:You'll be responsible for the overall coordination of day-to-day operations, performance, and service delivery across the two sites, ensuring consistency and quality in patient care and administrative processes.
You will work closely with reception teams, modality leads, radiographers, sonographers and other internal stakeholders to support staff engagement, service efficiency, and optimal patient flow playing a key part in building unity between the sites, fostering a connected team culture, and supporting the delivery of exceptional diagnostic imaging services.
You will report directly to the Administration Services Manager, working closely to implement operational strategies, drive team performance, and ensure high-quality clerical services across both sites.KEY RESPONSIBILITIES:Lead clerical teams across Imaging Brisbane City & DIFWOversee reception operations, patient bookings, phones, and front-of-house service deliveryManage staffing, rosters, leave coverage, and timesheet approvalProvide leadership, coaching, and performance support to the clerical teamMonitor workflows and daily operations to ensure high levels of efficiency and service qualityChampion a consistent, collaborative,



and respectful workplace culture across all sitesCoordinate cross-site communication and ensure alignment with clinical teamsIdentify and lead improvement initiatives in partnership with the Administration Services Manager and Territory ManagerABOUT YOU:Demonstrated experience in a senior clerical or administrative role within a medical or radiology settingStrong leadership skills with experience managing teamsExcellent communication, time management, and organisational skillsHigh level of attention to detail, with strong problem-solving capabilitiesConfident in rostering, compliance, and operational decision-makingPassionate about staff development, team culture, and service excellenceProactive, solutions-focused, and approachableSound knowledge of Medicare, DVA, Workcover, and inpatient billing processesWHAT WE'RE OFFERING:A leadership role with scope for innovation, collaboration, and growthA supportive, high-performing team environmentAccess to Imaging Queensland's leadership training and development programsUniforms providedRecognition through staff awards programsFitness Passport with access to ****+ facilities nationwideEmployee benefits including paid parental leave, wellbeing support, and discounted healthcare for you and your immediate familyAnnual salary reviewsThis is a full-time position, working a 9 day fortnight Monday to Friday (38 hours), and occasional weekend work if operationally required.
Clinic hours are between 7:45am - 5:15pmIntegral Diagnostics (IDX Group) supports a multicultural and diversity workplace.
We encourage Aboriginal and Torres Strait Islander Australians with relevant skills and experience to apply.
Building a healthier world, by delivering the best health outcomes one patient at a time.IDX employs a wide diverse range of professionals across career pathways: Clinical Specialists – Radiologists, Radiographers, Sonographers, Echocardiographers, Nuclear Medicine Technologists Nursing – Registered Nurse, Enrolled Nurse, Clinical Assistants Administration – Managers, Supervisors, Receptionists, Booking Centre Agents Shared Services – People & Culture, Marketing, Risk Management, ICT, FinanceWe know that the success of our business is dependent on our experienced, dedicated, and forward-thinking invaluable team.
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📌 Clerical In Charge - Brisbane & Difw
🏢 CitiScan Radiology
📍 Brisbane