We're looking for a Senior Client Manager to join Brunch's Agency team for a 12-month parental leave cover, starting December / January.About the roleThis is a role for someone who knows agency life inside out.
In a single day you might run a pitch meeting, design a project plan, run a team 1:1, and review deliverables before they go back to clients, so this role is for someone who is happiest working at pace and is comfortable balancing project work with relationship management.
You keep things moving, know when to push back on a brief or scope, and bring the right people together to get the best outcome.Reports to: Agency DirectorLeads: 2 x Account Managers, 1 x DesignerLocation: Hybrid, Fitzroy (2–3 days in office, typically Mon, Wed, Fri)Type: ******* FTE (4 or 5 days per week), 12-month parental leave contract with opportunity to extendKey responsibilitiesAct as the senior point of contact for a portfolio of key clients, owning the relationship end-to-end and taking accountability for revenue, margin, scope and retentionGrow accounts through upsell and cross-sell, and support new business by leading pitches and proposals to warm prospectsOversee ongoing marketing retainers with your account managers, making sure each one delivers measurable value and stays profitableLead complex projects from scoping and planning through to delivery, keeping work on time, on budget and on briefBring together designers, developers, freelancers and production partners to deliver high-quality work, resolving blockers and keeping everyone alignedMentor your team through regular 1:1s and take accountability for the quality of your team's workReport on revenue,



margin and utilisation to the Agency DirectorContribute to agency-wide improvements in process, ways of working and client service standardsAbout you7+ years in account management or client services at a creative or marketing agencyStrong commercial acumen, with a clear understanding of revenue, margin and scopeA proactive approach, with the ability to identify and nurture new business opportunitiesStrong leadership, communication, and client management skillsA supportive and collaborative approach to mentoring and team developmentExperience in traffic management and/or managing designers, and confidence giving clear creative feedbackFamiliarity with tools such as ClickUp, Figma, Canva, Klaviyo, Creative Cloud, Claude, Google Analytics and Shopify is a bonusStrong project delivery experience across marketing, branding, design and/or ecommerceAbout UsBrunch is Australia's leading wine sales and digital marketing agency.
Founded in ****, we've grown into a trusted partner for wineries and beverage brands.
We understand wineries—their heritage, challenges, and their passion to evolve without losing what makes them unique.
As trusted DTC experts, we're committed to guiding wineries through change with strategic sales, e-commerce, branding, and marketing strategies that don't just strengthen businesses but position them for lasting success.Why us?
A fun, flexible, and hybrid working environmentThe opportunity to work with exciting clients in the wine and beverage industryFlexibility, inclusive culture, and room for skilled growthOh, and did we mention wine?!
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📌 Senior Client Manager (Melbourne)
🏢 Brunch Agency
📍 Melbourne