Location41 Lotus Avenue,Bellmere, QLD, ****,AustraliaBase Pay$90,****** - $90,****** / YearJob CategoryManagementEmployee TypeFull TimeContact informationContact NameEmmy HearnContact Phone************DescriptionCommunity Living Services ManagerNewDirection Care | Bellmere, QLDLead the services and environment that bring our community to lifeOversee hospitality, retail, facilities, gardens, cleaning and contractorsIdeal for an experienced hotel, retirement village or holiday park managerBring a whole community to lifeAre you an experienced operational leader who knows how to create a welcoming setting, deliver excellent service and keep a busy community running smoothly?
NewDirection Care is seeking a Community Living Services Manager to lead the services and physical environment that support everyday life within our unique MICRO TOWN residential aged-care community in Bellmere.This is a diverse, hands-on leadership role overseeing our Café, Corner Store, Hairdresser, Maintenance, Gardening and Cleaning services.
You will help ensure our community is safe, vibrant, well presented and responsive to the needs of residents, families, employees and visitors.You do not need to come from aged care.
Your experience may have been gained managing a hotel, retirement village, community living environment, large caravan or holiday park, resort, hospitality venue or another complex site with multiple customer-facing services.About the roleReporting to the General Manager and forming part of the NewDirection Care management team, you will lead both the everyday delivery and longer-term development of our community services.A key focus will be creating a lively and welcoming Main Precinct where residents, families, employees and community visitors can enjoy the Café, Corner Store, Hairdresser and shared spaces as part of ordinary daily life.Your responsibilities will include:Leading the day-to-day operation of the Café, Corner Store and HairdresserDeveloping the Café as a contemporary, vibrant and commercially sustainable seven-day serviceMaintaining high standards of customer service, presentation,



accessibility and cleanlinessManaging staffing, rosters, stock, suppliers, budgets, pricing and service performanceMonitoring revenue, costs, margins, customer use and opportunities for sustainable growthReviewing products and services to reflect resident choice, nutritional priorities and customer demandOverseeing planned and reactive maintenance across buildings, equipment and community amenitiesMaintaining asset registers, inspection records and preventative maintenance schedulesManaging the annual maintenance operating budget and developing capital expenditure plans for site infrastructure and equipmentLeading gardening and grounds presentation across the communityOverseeing cleaning programs, including scheduled deep cleaningRecruiting, coaching and performance-managing employees within your service areasManaging contractors, site access, inductions, permits and safety requirementsMaintaining safe systems of work across food service, salon operations, cleaning, equipment, fire safety and building maintenanceConducting inspections and risk reviews and ensuring incidents, hazards, complaints and corrective actions are followed throughSupporting emergency planning, audits, accreditation and continuous improvementWorking collaboratively with clinical, lifestyle, wellness, admissions, quality, finance and house-based teamsSeeking feedback from residents, families, employees and visitors and using it to improve the community experienceAbout youYou are an organised and visible leader who enjoys variety and takes pride in creating environments where people feel welcome, supported and well looked after.You understand that excellent service is shaped by the small everyday details,



from how a customer is greeted and how a shared space is presented to whether maintenance concerns are followed up promptly.You will bring:Experience managing multiple customer-facing services, facilities or hospitality operationsLeadership experience gained in a hotel, retirement village, community living environment, large caravan or holiday park, resort or similar service-based settingDemonstrated experience leading employees and contractorsExperience managing budgets, suppliers, stock, service performance and operational prioritiesThe ability to improve customer experience, service quality, presentation, systems and commercial performanceAn understanding of maintenance planning, workplace health and safety, food service and contractor managementStrong judgement and communication skills when working with residents, families, employees, visitors and external service providersThe ability to balance commercial outcomes with quality, safety and a positive customer experienceA relevant leadership or management qualification, or equivalent practical experienceThe ability to meet NewDirection Care's applicable screening and employment requirementsExperience within aged care would be advantageous, but it is not essential.
We are particularly interested in transferable operational leadership experience from environments that combine accommodation, hospitality, facilities and community services.Why join NewDirection Care?
NewDirection Care's MICRO TOWN model is designed to support residents to live "as normal a life as possible."As Community Living Services Manager, you will have the opportunity to:Influence the everyday experience of an entire communityLead a diverse and interesting operational portfolioShape the growth and performance of community servicesWork collaboratively as part of the management teamBuild meaningful relationships with residents, families, employees and visitorsCreate welcoming spaces and services that encourage independence, connection and ordinary daily life
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📌 Community Living Services Manager (Brisbane)
🏢 NewDirection Care
📍 Brisbane