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Hawkesbury City Council.Salary negotiable $80k to $96k + Super9 Day FortnightFitness Passport Option+ On-Site ParkingHawkesbury City Council is the largest local government area in metropolitan NSW covering 2,800 square kilometres, incorporating both urban and rural communities.
We are committed to working together to deliver outcomes for the community through innovation and best practice.Hawkesbury City Council strives to be an inclusive workplace for all people.
We welcome and encourage applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, the LGBTIQ+ community, veterans and people with disabilities.The RoleReporting to the Senior Network Administrator and based in Windsor, the IT Helpdesk Officer is the first line of contact for users by providing technical helpdesk support to Council Staff via phone calls, emails and in person.
Your typical duties will include; call response, business application support, hardware faults, customer support of programs on PC's and LAN and administration support to the IT team.
You will display a high level of customer service assisting employees with all IT related enquiries.About YouYou have demonstrated experience in managing and maintaining IT Support and Systems Helpdesk, with the ability to support both technical and non-technical users.
You will have strong problem solving skills and the ability to manage competing priorities, implement change, and deliver solutions.
You are a proactive, adaptable professional with strong communication and interpersonal skills,



with the ability to work independently or as part of a team.Essential CriteriaTertiary qualifications in Information Technology, IT Certification or working towards completing, or relevant industry experienceDemonstrated ability to provide desktop and application supportExcellent customer service and communication skillsDemonstrated business analysis and problem solving skillsThe right to live and work in AustraliaClass C Drivers LicenceWHS General Construction Work in NSWWorking with Children Check (WWCC)Successful applicants will be required to undergo background (police) checks and medical declarationDesirable CriteriaCertificate in Information Technology Infrastructure Libraries (ITIL)Knowledge and Awareness of cybersecurity principles and frameworksKnowledge and understanding of IT network protocolsExperience with local government software such as Financials / Property and Rating / Records Management systemsThe RewardsAn attractive salary will be negotiated with the successful applicant commensurate with qualification, skills, and experience.Outstanding Working EnvironmentRostered Day OffPaid Parental LeaveFlexible work arrangementsTertiary Education AssistanceHealth and Wellbeing ProgramLong Service Leave after 5 yearsTraining and Development OpportunitiesEmployee Reward and Recognition programFitness Passport OptionSocial Club - BBQs, Christmas parties, raffles and activitiesEmployee Assistance Program for employees and their familyApplications close Sunday, 4th October ****Please note that the canvassing of Councillors in relation to these matters will automatically disqualify the applicant from this process.
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📌 It Helpdesk Officer (New South Wales)
🏢 Hawkesbury City Council
📍 New South Wales